Summary
Overview
Work History
Education
Skills
Timeline
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NGUYEN ROS

Fresno

Summary

Dedicated and results-oriented tutor with extensive experience coordinating student onboarding, supporting academic progress, and delivering personalized instruction in math and intervention programs. Proven track record of managing multiple priorities while fostering cross-functional collaboration to enhance student learning outcomes. Skilled in facilitating Professional Learning Communities (PLCs), implementing data-driven improvements, and utilizing educational technology to engage and support diverse learners. Adept at monitoring student progress, troubleshooting academic challenges, and contributing to continuous improvement initiatives that promote student success

Overview

9
9
years of professional experience

Work History

Lead Tutor / Onboarding & Math180 Intervention Instructor

Crescent View West (Learn4Life)
03.2020 - Current
  • Facilitate Professional Learning Communities (PLCs) meetings to address departmental updates, current events, and operational concerns within the tutoring program.
  • Participate in North Region CSI data collection meetings to support data-driven decision-making and continuous school improvement initiatives.
  • Streamlined onboarding coordination for 100+ new students by managing weekly in-person and virtual meetings, overseeing student schedules, and ensuring timely completion of onboarding credits.
  • Partnered with cross-functional education teams to resolve student onboarding issues, enhancing process efficiency and reducing communication delays.
  • Adapted quickly to changing priorities and online platforms, maintaining consistent support during remote learning transitions and ensuring no disruption to instructional delivery.
  • Proposed and implemented improvements to onboarding tracking systems, reducing manual errors and improving data accuracy across platforms like SIS and Google Workspace.
  • Delivered timely technical support for students and teachers using Google Classroom, Edmentum, and other digital tools, minimizing downtime and increasing student engagement.
  • Monitored onboarding and Math180 progress for all caseload students, enabling early interventions and personalized instruction that boosted academic success.
  • Facilitated small group Math180 instruction and tracked progress, contributing to a measurable increase in students' math fluency and confidence.
  • Maintained detailed records and documentation of attendance, onboarding steps, and academic progress, ensuring compliance with program standards and administrative audits.
  • Support compliance processes by coordinating credit additions and developing addendums for new course offerings each academic year.

Provisional Internship Permit Mathematics Teacher

Crescent View West (Learn4Life)
04.2016 - 12.2017
  • Coordinated onboarding and academic scheduling for 100+ students, improving first-month student engagement and reducing onboarding bottlenecks.
  • Strengthened communication between students, families, and staff, resolving enrollment and coursework access issues within 24 hours in most cases.
  • Designed individualized academic plans and monitored progress, leading to a 25% increase in credit completion among newly enrolled students.
  • Delivered onboarding curriculum and work readiness training in back-to-back sessions, supporting timely academic integration for all new students.
  • Provided real-time tech support and SIS training, reducing student and staff confusion with online platforms and improving login success rates.
  • Evaluated MAP test scores with students and staff, resulting in more targeted academic interventions and measurable improvements in student performance.
  • Developed classroom systems to track attendance, academic records, and policy compliance, ensuring smooth closeout procedures for student transitions.
  • Identified process inefficiencies in onboarding and collaborated with admin to refine procedures, cutting onboarding processing time by 20%.

Education

B.S. - Business Administration

California State University, Fresno
Fresno, CA
05-2015

High School Diploma - undefined

Duncan Polytechnical
01.2009

Skills

  • Coordination & Scheduling
  • Cross-Functional Collaboration
  • Process Improvement
  • Priority Management
  • Technology Systems
  • Communication
  • Problem-Solving
  • Experience Enhancement
  • Special Education
  • Subject Matter Expertise
  • Teaching strategies

Timeline

Lead Tutor / Onboarding & Math180 Intervention Instructor

Crescent View West (Learn4Life)
03.2020 - Current

Provisional Internship Permit Mathematics Teacher

Crescent View West (Learn4Life)
04.2016 - 12.2017

High School Diploma - undefined

Duncan Polytechnical

B.S. - Business Administration

California State University, Fresno

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