Nguyen Hong Giang
SURREY,BC
Summary
Dynamic founder and co-founder with a proven track record in driving growth and operational excellence at Ferntree Services and Highland Trails Vietnam. Skilled in business analysis and reporting, leveraging Power BI to enhance decision-making. Adept at fostering strong client relationships and promoting local tourism initiatives, establishing premier eco-destinations in Vietnam.
Overview
20
20
years of professional experience
Work History
Founder
Ferntree Services
Ho Chi Minh City, Viet Nam
01.2018 - Current
- Supplied outsourced legal and accounting services for foreign investors in Vietnam.
- Managed Ferntree Services to provide offshore IT resources for BI development in Australia.
- Collaborated with clients including Patties Food Ltd., Ripley Entertainment Inc., DPI, and HB Leisure Ltd.
Co-founder Cum Managing Director
Highland Trails Vietnam
Ho Chi Minh City, Viet Nam
01.2012 - 08.2023
- Co-founded Lak Tented Camp, guiding its establishment and growth phases.
- Expanded product portfolio to enhance visitor experiences.
- Supervised and ensured profitability across all operations.
- Ensured compliance with regulations and respect for local cultural history.
- Developed Highland Trails Vietnam as a premier local tour operator in Central Highlands.
- Promoted local tourism initiatives to elevate Lak as a sought-after destination.
- Established Lak Tented Camp as a leading eco-resort in Dak Lak province.
- Positioned resort among top authentic eco-destinations in Vietnam.
Operations Manager cum IT Manager
Asian Trails Vietnam
01.2005 - 01.2018
- Handling all aspects of the Operations department including IT and Ticketing team with 20+ team members under supervision of 4 team leaders
- Build, implement and monitor the quality of operational service standards in compliance with local and international laws and regulations.
- Operate and deliver excellence of land services for foreigner travellers to Vietnam (up to 22,000 passengers annually).
- Guarantee the top safety standard for tourists.
- Set up and supervise the quality of supply chain.
- Handle emergency troubleshooting through 24 hours hotline throughout 13 years.
- Develop business relationships with relevant authorities, e.g. Immigration, Police, Tourism board, Airlines and Airport Services, etc.
- Take lead in talents requisition and succession planning, grow a network of free lancer/ partners.
- Promote company culture that encourages top performance with strong work ethics.
- Oversee budgeting, reporting, planning and auditing for operational activities.
- Key leader in reinforcing culture, mission and vision for the development strategy of service operations.
- Deploying and overseeing the use of information technology and booking system.
- Ensure IT services and booking system to effectively run in the entire organization.
- Deploy Computerized Reservation System.
- Investigate and develop IT tools to enhance workflows and improve services.
- Play an advisory role for Asian Trails Vietnam and Asian Trails Group by contributing solutions to improve IT platform.
- In charge of reports and analyse on business by data mining.
- Development and execution of proper methods and strategies to improve performance and profitability.
- Control buying cost and define new opportunities to maximize company profitability.
- Forecast, evaluate and advise product selling price annually.
- Improve working processes (Sale, Reservation, Accounting, Operations and Customer Services), workflow & standard operating procedures (SOP) for inter-department, offices and company subsidiaries.
- Monitor changes in travel industry and advise Board of management on organization strategy annually.
- Develop projects for new business opportunities e.g. hotels, transportations…
- Being recognized as one of the most effectively streamlined operation teams and process among Asian Trails Group, and Vietnam’s inbound tour operators as well.
- Asian Trails Vietnam is considered as one of the most competitive inbound tour operators in terms of pricing, safety and services.
- Achieve the praiseworthy service quality in many years within Asian Trails Group.
Education
MBA - Business Management
French-Vietnamese Centre For Management Training
Viet Nam01.2007
BA - French Literature
University of Social and Human Sciences
Ho Chi Minh01.1999
Skills
- English and French speaking
- Business analysis and reporting
- Power BI and QlikView
- BI Publisher expertise
References
Available upon request.
Professional Development
- Quality customer service training, RMIT Viet Nam, 2004
- Health and Safety training, KUONI UK, 2007
- Training for trainer, VITOS, a project funded by European Union, 2009
Languages
English
Professional
French
Professional
Timeline
Founder
Ferntree Services
01.2018 - Current
Co-founder Cum Managing Director
Highland Trails Vietnam
01.2012 - 08.2023
Operations Manager cum IT Manager
Asian Trails Vietnam
01.2005 - 01.2018
MBA - Business Management
French-Vietnamese Centre For Management Training
BA - French Literature
University of Social and Human Sciences
Similar Profiles
Ejike OdohEjike Odoh
Support worker at The Ferntree Support LimitedSupport worker at The Ferntree Support Limited
KATHERINE STILESKATHERINE STILES
NA at Manna Gum Building and Garden Supplies, Upper Ferntree GullyNA at Manna Gum Building and Garden Supplies, Upper Ferntree Gully
Mandela ChuolMandela Chuol
Pre Owned Vehicle Sales Consultant at Ferntree Gully ToyotaPre Owned Vehicle Sales Consultant at Ferntree Gully Toyota
Deepali Deepali null
Childcare Assistant (Live-in Support) at Private Family HomeChildcare Assistant (Live-in Support) at Private Family Home
Manpreet KaurManpreet Kaur
International Trade Specialist at International Trade Consultant (Self-Employed)International Trade Specialist at International Trade Consultant (Self-Employed)