Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hoang Hoai An Nguyen

Toronto,ON

Summary

Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

2
2
years of professional experience

Work History

Store Manager

Enjoy Tea
Toronto, ON
11.2024 - Current
  • Resolved customer inquiries and complaints to ensure satisfaction and retention.
  • Resolved customer complaints in a timely manner.
  • Developed strategies to maximize sales and profitability.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.

Barista

Gongcha
Toronto, ON
11.2023 - Current
  • Prepared high-quality beverages following Gongcha's standardized recipes.
  • Operated point-of-sale system for efficient customer transactions.
  • Stocked ingredients and supplies to ensure smooth operations.
  • Collaborated with team members to meet peak service demands.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Provided excellent customer service by responding to inquiries quickly and professionally.

Barista

M Chá Bar
Toronto, ON
08.2024 - 11.2024
  • Stocked ingredients and supplies to ensure smooth operations.
  • Collaborated with team members to meet peak service demands.
  • Assisted customers with menu selections and beverage customization.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Maintained calm demeanor during high-volume periods and special events.

Education

Diploma - Accounting And Finance

Seneca Polytechnic
Toronto, ON
04-2026

Skills

  • Financial analysis
  • Accounting principles
  • Microsoft Excel
  • Data entry
  • Customer service
  • Problem solving
  • Team collaboration
  • Time management
  • Point of sale operation
  • Active listener
  • Opening and closing duties
  • Attention to detail

Languages

Vietnamese
Native/ Bilingual

Timeline

Store Manager

Enjoy Tea
11.2024 - Current

Barista

M Chá Bar
08.2024 - 11.2024

Barista

Gongcha
11.2023 - Current

Diploma - Accounting And Finance

Seneca Polytechnic

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Hoang Hoai An Nguyen