NGU NAGWA CYNTHIA
Winnipeg
Summary
Dynamic School Guidance Counselor with a proven track record at Renaissance Secondary School, enhancing parent engagement and student success through effective workshops and crisis intervention. Skilled in compassionate counseling and relationship building, I foster a positive school climate and collaborate with educators to implement impactful strategies, resulting in improved academic performance.
Overview
11
11
years of professional experience
Work History
School Guidance Counselor
Renaissance Secondary School Mile2- Limbe
01.2022 - 02.2025
- Improved parent engagement in school activities by organizing informative meetings, workshops, and conferences addressing various topics of interest.
- Helped students develop organizational, time management and study skills.
- Advocated for students to access available resources.
- Promoted a positive school climate by implementing character education programs and fostering a culture of respect among staff and students.
- Collaborated with teachers to develop effective intervention strategies for academically struggling students, resulting in increased academic performance.
- Conducted workshops on stress management, time management, and study skills to empower students with strategies for academic success.
- Provided crisis intervention in response to emergencies, employing existing trust, and rapport to deescalate situations.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
Customer Service Representative
MTN CAMEROON
04.2014 - 08.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Diploma in Counselling - Guidance And Counseling
HIGHER TECHNICAL TEACHER TRAINING COLLEGE- UBA
UNIVERSITY OF BAMENDA- CAMEROON07-2021
Bachelor of Arts - LINGUIASTICS
UNIVERSITY OF BUEA
BUEA- CAMEROON07-2013
Skills
- Parent-teacher collaboration
- Mental health support
- Compassionate
- Maintaining confidentiality
- Group counseling
- Individual counseling
- Adolescent counseling
- Excellent communication
- Team collaboration
- Adaptability and flexibility
- Relationship building
- Team building
Languages
French
Native or Bilingual
English
Full Professional
Timeline
School Guidance Counselor
Renaissance Secondary School Mile2- Limbe
01.2022 - 02.2025
Customer Service Representative
MTN CAMEROON
04.2014 - 08.2016
Diploma in Counselling - Guidance And Counseling
HIGHER TECHNICAL TEACHER TRAINING COLLEGE- UBA
Bachelor of Arts - LINGUIASTICS
UNIVERSITY OF BUEA
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