Ngumeritiza Kameeta
Edmonton,AB
Summary
I have nearly two years of experience working in a call center environment, where I gained strong communication and customer service skills by assisting clients with diverse needs. In addition, I worked as a receptionist, which provided me with first-hand experience in working directly with clients. These roles have strengthened my ability to manage time effectively, work collaboratively within a team, and adapt quickly to new
challenges.
Overview
6
6
years of professional experience
Work History
Front Desk/Retail Relieve
Sodexo
11.2024 - 09.2025
- Worked effectively in fast-paced environments.
- Greeted clients warmly and insured they had a great stay
- Used proper telephone etiquette skills when answering the phone
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
Housekeeping Room Attendant
Sodexo
08.2023 - 09.2025
- Cleaned and sanitized guest rooms, ensuring adherence to established cleanliness standards.
- Assisted in maintaining inventory of cleaning supplies and equipment for efficient operations.
- Reported maintenance issues promptly to enhance guest experience and facility upkeep.
- Collaborated with team members to ensure timely room turnover for incoming guests.
- Followed safety protocols and procedures to maintain a safe work environment.
Receptionist
Hollard Insurance Namibia
01.2022 - 12.2022
- Managed front desk operations, ensuring guests had a positive experience.
- Resolved customer problems and complaints.
- Answered multi-line phone system, directing calls to appropriate departments promptly.
- Coordinated appointment scheduling, optimizing time management for staff and clients.
- Maintained organized filing systems for client records and office documents.
Call Center Agent
MTC Namibia
02.2020 - 11.2021
- Managed inbound and outbound customer calls, ensuring efficient issue resolution.
- Collaborated with team members to improve call handling processes and client satisfaction.
- Utilized CRM software to track customer interactions and maintain accurate records.
- Provided accurate information about products and services in response to inquiries from clients.
- Provided training and mentorship to new agents on company protocols and systems.
- Developed effective communication and multitasking skills.
Education
High School Diploma -
Da Palm SSS
Karibib, Erongo10-2019
Skills
- Communication and interpersonal skills
- Adaptable and flexible
- Customer service
- Microsoft Office
- Time management and organizational skills
- Telephone etiquette skills
- Attention to detail
Languages
English
Timeline
Front Desk/Retail Relieve
Sodexo
11.2024 - 09.2025
Housekeeping Room Attendant
Sodexo
08.2023 - 09.2025
Receptionist
Hollard Insurance Namibia
01.2022 - 12.2022
Call Center Agent
MTC Namibia
02.2020 - 11.2021
High School Diploma -
Da Palm SSS