Summary
Overview
Work History
Education
Skills
Timeline
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Neal Gnon

Toronto,ON

Summary

Objective
To secure a server position at a premium dining establishment where my Smart Serve certification, high-volume hospitality experience, strategic upselling, and precise POS skills can elevate guest satisfaction, boost revenue, and uphold the restaurant’s commitment to ethical, guest-centred service.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Prosper Marketplace
Newmarket, Ontario
06.2021 - 03.2025
  • Translated complex options into guest-friendly language, handling 75-plus calls per shift and earning customer-quality ratings consistently ranked in the department’s top 10%
  • Defused high-stress conversations with empathy, converting conflicts into positive resolutions and preserving long-term client relationships.
  • Balanced speed with personalization by logging precise follow-up notes in under 60 seconds—ensuring seamless team hand-offs while maintaining a genuine, client-focused connection.

Overnight Supervisor

Tim Hortons
Aurora, Ontario
06.2019 - 01.2021
  • Handled over 100 drive-thru orders per shift in under 60 seconds while maintaining top-tier order accuracy recognized in guest feedback.
  • Led a 2–4 person overnight crew, streamlining closing duties and sanitation to open-ready standards.
  • Drove higher cheque totals through specialty-item upselling and ensured accurate billing with precise cash/POS reconciliation for smooth shift hand-offs.

Education

Smart Serve Certification
05-2025

High School Diploma -

Dr. G. W. Williams Secondary School
Aurora, ON
06-2015

Skills

  • Customer-Focused Service
  • Clear, Calm Communication
  • Conflict Resolution & Recovery
  • Detail-Driven Reporting
  • High-Volume Efficiency
  • Upselling & Menu Expertise
  • Team Collaboration
  • POS & Cash Accuracy

Timeline

Customer Service Representative

Prosper Marketplace
06.2021 - 03.2025

Overnight Supervisor

Tim Hortons
06.2019 - 01.2021

Smart Serve Certification

High School Diploma -

Dr. G. W. Williams Secondary School

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Neal Gnon