NGOZI PRISCA CHIKERE-OKEREKE
North Vancouver,Canada
Summary
Highly motivated support worker with a proven track record of high productivity and efficient task completion. Thrives on new challenges and possesses a strong work ethic, adaptability, and exceptional interpersonal skills. Demonstrates the ability to work effectively and unsupervised, quickly mastering new skills. Diligent care worker with a comprehensive background in providing compassionate care and daily living support. Successfully assists clients in maintaining independence and improving quality of life. Known for effective communication and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Home Support Worker
Merlinda Estrada
01.2025 - Current
- Assisting with meal preparation, exercise, and administering medication
- Transporting or escorting to medical and other appointments
- Monitoring and reporting changes in health, behavior, and needs
- Massage left face 2x per day
- Help read emails/messages due to poor vision
- Light housekeeping
Tenant Support Worker
Kingsway Supportive Housing (CONNECTIVE)
12.2022 - Current
- Support tenants by providing person-centered assistance based on their health issues
- Maintain the security of the building and ensure the safety of the tenants
- Help tenants with harm reduction strategies to promote their well-being
- Ensure cleanliness of the environment, creating a safe and comfortable living space
- Provide first aid to tenants when necessary
- Monitor visitors to the tenants and ensure their well-being
- Helps to do laundry for those in need
- Demonstrate excellent organizational skills in scheduling activities
- Efficiently manage time to meet deadlines and priorities
- Participates in assessment, goal setting, and program planning—such as Personal Service Plans—for individuals living semi-independently
- Documents the plan and provides input into the program's evaluation
- Evaluates client needs and develops short term plans to meet such needs with the active participation of residents and their families
- Works directly with additional staff (i.e., Social Workers and Outreach Workers), community service and support providers, government and non-government organizations, and First Nations service providers to inform the development and implementation of individual support and practices
- Assists residents to function more independently in their own homes and in the community
- Assists residents with daily life skills, social skills, and/or behavior management
- Nurtures opportunities and assists residents with activities such as grooming, basic cooking, money management, shopping, household safety, and pet care
- Facilitates physical, recreational, educational, social, and vocational activities
- Recognizes, analyzes, and deals with emergency situations such as aggressive behavior to minimize potential harm to others and the public
- Administers medication to residents in accordance with established policy
- Ensures health and safety standards are maintained
- Maintains oversight of the building as required to mitigate conflict amongst residents and/or other persons accessing the property
- Completes regular and routine walk-through checks of the property and immediately surrounding area
- Reviews and evaluates residents’ progress and adjusts programs as required
- Provides feedback and support to residents and/or their families
- Accompanies and/or transports clients to activities such as appointments, shopping, or leisure activities
- Maintains/provides either written and/or verbal reports regarding clients’ daily activities and progress in accordance with policy and standards
- Ensures that all required documentation is complete and accurate
- Identifies social, economic, recreational, physical, vocational, and educational services in the community that will meet clients’ needs
- Maintains liaison with other agencies, professionals, government officials, and the community
- Along with the other residence staff, monitors and ensures effective operation of the facility including quality control concerning cleaning equipment, indoor and outdoor maintenance, inventory, and food services
- Provides input into meal scheduling and preparation, including food inventory
- As assigned, organizes, executes, and oversees the preparation of meals and involves the residents in this process
- Participates in team meetings as instructed by the Program Manager
- Other duties as subsequently negotiated
National Identity Management Commission
10.2013 - 12.2021
- Provided direct oversight of the contact center's activities and performance and generated periodic reports to the Head of SERVICOM
- Developed and implemented strategies, framework and work plans for the Contact Center Sub-Unit
- Review Contact Center objectives and key results (OKRs) in line with agreed targets
- Coached call center staff through challenging customer service issues
- Managed service level agreement with Contact Center service providers
- Managed relationship between the Contact center and other nodes of the GRM
- Evaluate staff effectiveness and performance annually or on annual needs basis
- Prepared work schedules to ensure sufficient coverage
- Ability to apply, teach, model, and design concepts essential for performing key tasks
- Managed and handled inbound customer inquiries with professionalism, ensuring prompt and effective resolution of their concerns
- Managed and responded to incoming emails promptly and professionally ensuring clear communication and timely resolution of inquiries
Chidimma Beauty Chukwuonye
11.2018 - 08.2021
- Providing care and companionship to members of the family
- Assisting client with bedside and personal care, including bathing personal hygiene, and dressing
- Planning and preparing meals, including special diets and assisting with feeding
- Conduct routine housekeeping duties, including laundry, and making beds to maintain a clean and comfortable living environment for members of family
- Escorting client to medical appointments
- Performing routine health-related duties, such as administering medication
- Monitors and reports changes in health
Education
Master of Business Administration -
University Canada West
Vancouver, BC04.2023
Bachelor of Education - Guidance and Counselling
University Of Nigeria, NSUKKA
02.2002
N.C.E - Primary Education/Religion
Alvan Ikoku Federal College of Education
07.1997
WAEC -
Bishop Lasbrey Girls Secondary School
Irete, Imo State06.1993
First School Leaving Certificate -
College of Education Demonstration School
12.1987
Skills
- Strong Communication Skills
- Active Listening Expertise
- Hygiene Maintenance
- Meal Preparation Skills
- Problem-solving
- Collaboration and relationship-building
- Effective Verbal Communication
- Teamwork
- First Aid Certification
- Mobility Assistance
- Thorough Observational Skills
- Emotional Awareness
- Proficient Time Management
- Client Relationship Management
Certifications Training
- Valid First Aid/CPR certification, St Johns Ambulance, 09/01/22
- FOOD SAFE CERTIFICATION, 2023
- NALOXONE TRAINING, 2025
- NON VIOLENT CRISES INTERVENTION (MANDT TRAINING), 2023
- ELDERLY CARE AND CARING FOR THE DISABLES, 2024
- CLCB PRIVACY AND INFORMATION MANAGEMENT, 2024
- WHMIS, 2024
- INTRODUCTION TO BASIC LIFE SUPPORT NURSING, (LA PLAGE META VERSE), 2023
- DIGITAL NURSING TRAINING, (LA PLAGE META VERSE), 2023
- INTRODUCTION TO MEDICAL SOCIAL WORK TRAINING, (LA PLAGE META VERSE), 2023
- Alison certification, 07/01/24
- Verified certificate of achievement, The Health Effects of Climate Change, Online Learning Initiative of Harvard University, 06/01/20
Timeline
Home Support Worker
Merlinda Estrada
01.2025 - Current
Tenant Support Worker
Kingsway Supportive Housing (CONNECTIVE)
12.2022 - Current
Chidimma Beauty Chukwuonye
11.2018 - 08.2021
National Identity Management Commission
10.2013 - 12.2021
Bachelor of Education - Guidance and Counselling
University Of Nigeria, NSUKKA
N.C.E - Primary Education/Religion
Alvan Ikoku Federal College of Education
WAEC -
Bishop Lasbrey Girls Secondary School
First School Leaving Certificate -
College of Education Demonstration School
Master of Business Administration -
University Canada West
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