Hi, I’m
NGOZI GLADYS OBI
Toronto,ON
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Competent, result-oriented professional with extensive experience in corporate administrative and customer service support. Proficient in drafting documents, negotiation and highly developed communicator with outstanding skills in complex problem-solving and conflict resolution.
Overview
19
years of professional experience
Work History
Lumanze Chambers
Corporate Lawyer
10.2009 - 07.2023
Job overview
- Prepared and reviewed contracts and other legal documents following applicable regulations.
- Negotiated on behalf of clients to reach resolutions, and accomplish goals of clients.
- Provided clear and concise advice on compliance issues including corporate governance, real estate and contracts.
- Prepared and drafted contracts, deeds, and memos
- Maintained efficient and confidential records
Mapinfotel Nigeria Limited
Customer Service Representative
11.2006 - 10.2009
Job overview
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer relationship by investigating and resolving customer inquiries and complaints quickly and escalating major issues to supervisors
- Utilized customer service software to manage interactions and track customer satisfaction.
- Accurately inputted client information using moderately complex computer system.
- Processed incoming and outgoing mail manually or electronically.
Koochi Communications Nigeria Ltd
Administrative Officer
01.2005 - 10.2006
Job overview
- Managed files and records and adhered to safety procedures to prevent breaches and data misuse.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities..
- Prepared agendas and took notes at meetings to archive proceedings.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
Education
Nigerian Law SchoolAbuja, Nigeria
Bachelor At Law from Law
University of Nigeria, Nsukka, Enugu CampusEnugu, Nigeria
Bachelor of Laws from Law And Justice
AlisonOnline
No Degree from Diploma in Administrative Procedure And Support in
AlisonOnline
No Degree from Introduction To Proofreading
Skills
- Document Preparation and Filing
- Minute Taking and Report Writing
- Customer and Client Relations
- Proofreading
- Reception Oversight
- Office Administration
- Data Entry
- Mail Handling
- Complaint Resolution
- Computer Skills
- Mail Management
- Business Writing
- Records Management Systems
- Customer Service
- Meeting Minutes
- Administrative Support
Languages
English
Full Professional
Volunteering
- Front Desk: Black Coalition for AIDS Prevention, Toronto, Ontario | Sep 2023 - Present
· Customer service and interaction with clients
· Harm Reduction and Self-Care Advocate
- Community member: African Partnership Against Aids Toronto, Ontario | Sep 2023 - Present
· Interactive Communicator with Community
· Customer service and interaction with clients and team member
- Operations: Daily Bread/Toronto Food Bank, Toronto, Ontario | Sep 2023 - Present
· Bulk food handling and quality control
· Customer service and interaction with clients
- Secretary: Sofadondo Advocacy Organization, Abuja, Nigeria | Jul 2021 - Jun 2022
• Successfully planned and executed the first national summit as part of a team
• Took minutes of meetings and collated quarterly reports from different chapters of the organization
Team Leader: Dominion City/Golden Heart Foundation, Abuja, Nigeria | Aug 2016 - Aug 2020
• Engaged in training and life skills acquisition projects for youth and widows in rural areas
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Corporate Lawyer
Lumanze Chambers
10.2009 - 07.2023
Customer Service Representative
Mapinfotel Nigeria Limited
11.2006 - 10.2009
Administrative Officer
Koochi Communications Nigeria Ltd
01.2005 - 10.2006
Nigerian Law School
Bachelor At Law from Law
University of Nigeria, Nsukka, Enugu Campus
Bachelor of Laws from Law And Justice
Alison
No Degree from Diploma in Administrative Procedure And Support in
Alison
No Degree from Introduction To Proofreading
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