NGOZI NWAGBARA
Scarborough,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Access Bank Plc, Nigeria
06.2020 - 11.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Utilized customer service software to manage interactions and track customer satisfaction.
Library Student Assistant
University Of Port Harcourt
01.2018 - 11.2019
- Organized returned books and materials and assisted with shelving the books.
- Improved library organization by accurately shelving books and other materials according to the Library of Congress Classification system.
- Assisted library staff with clerical duties to help lighten workload.
- Maintained a clean and welcoming environment by performing regular cleaning tasks, contributing to a positive atmosphere for patrons.
- Conducted inventory audits of library materials, ensuring accurate record-keeping of available resources.
- Checked out and checked in items using library computer system.
- Sorted books and other library materials as required.
- Coordinated study room reservations and monitored library spaces to ensure a quiet and conducive environment for study.
- Performed circulation duties such as checking materials in and out, renewing items, and registering new patrons, ensuring efficient service at the front desk.
- Packaging and unpacking of book inventories.
Education
Poat Graduate Certificate - Human Resources Management
Centennial College
Toronto, ON12.2024
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Friendly and courteous
Attentive to details
Speak, read, write and understand English language
Adhere strictly to instructions and work with minimal supervision
Languages
English
Full Professional
Timeline
Customer Service Representative
Access Bank Plc, Nigeria
06.2020 - 11.2024
Library Student Assistant
University Of Port Harcourt
01.2018 - 11.2019
Poat Graduate Certificate - Human Resources Management
Centennial College
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