Ngozi Ngadi
North Bay,ON
Summary
Value driven and resourceful Business Analyst with vast and full knowledge of understanding Business and Solution Requirements. Armed with a strong background and proven track record of success in business process, elicitation, data analysis, requirements gathering, requirements analysis and business analysis. Possess over five years of experience as a Senior Scrum Master in coaching, mentoring and leading scrum teams to deliver valuable high impact opportunistic pieces of functionality frequently while championing continuous process improvement and agile methodologies.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Business Analyst
Recho Systems
02.2016 - Current
- Presented business case report and relevant documentation as recommended solution applying various Business Analysis technical tools, guidelines according to the Business Analysis Book of Knowledge -BABOK
- Facilitated requirements gathering sessions with business clients and other stakeholders to gather business and process flow requirements
- Interviewed business clients to analyze their business requirements and recommended and designed technological improvements to their process improvements and operational procedures
- Orchestrated meetings for production, and project teams to support end to end project delivery
- Analyzed data flow and translated them to the right end user
- Assisted in sprint planning, performing User Acceptance Testing - UAT
- Worked with the Quality Assurance (QA), agile and product development teams throughout the Software Development Life Cycle - SDLC process
- Defined/refined user stories delivered by sprints (agile software development) and iterations.
Senior Scrum Master
HALIFAX BANK
07.2010 - 01.2016
- Used metrics such as burndown chart, velocity chart, and capacity planning to track team progress, health, and communicate to communicate entire team performance at the end of each sprint
- Coach POs on how to write user stories and prepare for sprint planning and Supported the product owner and team in facilitating the backlog Refinement
- Organized workshop to coach teams on Story writing, Definition of done and Definition of ready
- Using Ideaz board I assisted team to come up with Team definitions of ready and done which I added to the existing one in the team norms
- Track and remove impediments; identify the true source of obstacle using the fish bone theory and remove the obstacles and anticipate and prevent potential obstacles before they occur
- Improved teams’ performance by maintaining certain points for developers in every sprint and making sure we bring in work into the sprint based on the team capacity and velocity.
Customer Solutions Manager
LONDON UNDERGROUND
08.2002 - 06.2010
- Worked with Subject Matter Expert - SME for the implementation of Oyster Prepay ticketing system to reduce long queues and coach the team
- Analyzed, documented business processes and flows in present state vs Current State and communicated impact on the business to product owners and stakeholders
- Developed an understanding of business needs through facilitation workshops and meetings.
Education
Information Technology with Business Analysis Graduate Certificate -
Conestoga College
Kitchener, ONBusiness Administration (BA) -
South Bank University
London, United KingdomInformation Technology with Business Analysis Graduate Certificate -
Conestoga College
Kitchener, ONBusiness Administration (BA) -
South Bank University
London, United KingdomSkills
- Operations Analysis
- Business Process Improvement
- Business Process Mapping
- Sprint Planning
- Agile Best Practices
- Performance Monitoring
Creative, Systemic, Problem solving and Analytical skills
Process Optimization
Servant Leaders with passion to influence cross-functional teams
Data Analysis
Strong Business acumen
Agile and Waterfall Methodologies
Planning and Implementation
Facilitate focus groups, workshops and likes
Microsoft Visio
Team leadership
Performance improvementActive Listening
Scoreboard and KPI
Use Case, Persona, Activity Diagram
Conflict Resolution
Firm understanding of BABOK knowledge areas, techniques and perspectives
Adaptable
Willingness to learn new skills and be Flexible
Collaborative
Business Data Modelling
Gap Analysis
Business Process Mapping
Microsoft Excel, Access, SQL
User Interface (UI) and User Experience
Certification
- ITIL 4 Foundation Certificate in IT Service Management
- Professional Scrum Master PSM1
- Certified Business Analyst Professional CBAP
Timeline
Business Analyst
Recho Systems
02.2016 - Current
Senior Scrum Master
HALIFAX BANK
07.2010 - 01.2016
Customer Solutions Manager
LONDON UNDERGROUND
08.2002 - 06.2010
Information Technology with Business Analysis Graduate Certificate -
Conestoga College
Business Administration (BA) -
South Bank University
Information Technology with Business Analysis Graduate Certificate -
Conestoga College
Business Administration (BA) -
South Bank University
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