Ngozi Chekwas Onwuka
Lethbridge,AB
Summary
Exceptional success in B2B sales within multiple industries, expertise in communication and negotiating and providing superior quality customer service. Proven track record in exceeding sales goals and growing business. Accomplished in overseeing day-to-day business operations and fostering relationships with clients for sustained business growth. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to derive loyalty, retention and revenue. A hard worker who loves to be a part of a high-growth and fast-paced company.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Massage Therapist
La Maison Du Massage
05.2021 - Current
- Booked appointments, answered phones, greeted client and handled payments while also providing safe, effective, and appropriate massage therapy techniques during clients' appointments.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Increased monthly revenue by suggesting add-on services based on clients’ needs
- Created a comfortable and professional environment for clients by setting up massage tables and preparing treatment areas.
- Negotiated prices with vendors to decrease expenses and increase profit.
Sales Representative
Ngozi Onwuka Chekwas
06.2019 - Current
- Managed customer accounts to secure customer satisfaction and repeat business while developing innovative sales strategies to increase sales by 5%.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Utilized CRM software to manage customer accounts and track performance metrics making sure to regularly update the database.
- Negotiated prices, terms of sales and service agreements with manufacturers.
Customer service/Cashier
Edo Japan
03.2019 - 07.2021
- Greeted customers entering the store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Diploma - Registered Massage Therapy
Lethbridge College
Lethbridge, AB04.2022
Skills
- Enthusiastic to learn, committed and focused
- Excellent interpersonal communication skills
- Proficient in time management
- Friendly, outgoing, and confident
- Observant and great multitasker
- Able to think fast and problem solver
Certification
CPR and BLS
Timeline
Massage Therapist
La Maison Du Massage
05.2021 - Current
Sales Representative
Ngozi Onwuka Chekwas
06.2019 - Current
Customer service/Cashier
Edo Japan
03.2019 - 07.2021
Diploma - Registered Massage Therapy
Lethbridge College
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