Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

NGO XUAN LUC (LUCAS NGO)

North York,ON

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Student

Humber Polytechnic
Toronto, Ontario
09.2024 - Current
  • Global Business Management (Post-graduate program)

Server

Pho Ngon Dat Viet
Toronto, Ontario
09.2024 - 09.2024
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Cleaned tables and chairs to prepare dining area for next customers.

Sales Manager of Hi-tech Solutions Business Unit

HOP LONG TECH., JSC
Ho Chi Minh City, Vietnam
09.2020 - 02.2024
  • Developed and implemented sales strategies to increase market share.
  • Established relationships with key clients, while maintaining existing customer base.
  • Monitored industry trends and competitor activities to stay ahead of the competition.
  • Managed marketing events to promote company and partner brands, such as seminars, industry exhibitions, educational sponsorships, etc.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Developed pricing strategies that would maximize profits while still remaining competitive in the market.
  • Negotiated contracts with suppliers to achieve cost savings without compromising quality standards.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.

Technical Manager

HANYOUNG NUX VIETNAM CO., LTD
Ho Chi Minh City, Vietnam
07.2015 - 04.2020
  • Serve as main vendor contact for product line, technical support, and warranty policies
  • Oversee product launches, promotions, and sales training
  • Support Inside and Outside sales teams in driving sales strategy and performance
  • Manage business operations information and collaborate on market plans with Sales and Marketing teams
  • Develop strategies to enhance technical support team efficiency
  • Handle escalated technical support cases and maintain support resources
  • Facilitate collaboration between departments to gather and relay customer feedback
  • Ensure effective communication with sales teams and service centers.

Engineer

HUNG PHU AUTOMATION TECHNOLOGIES CO., LTD
Ho Chi Minh City, Vietnam
03.2013 - 07.2014
  • Collaborate with sales team to understand customer needs and technical requirements for industrial automation solutions
  • Provide technical support and expertise during customer meetings, presentations, and negotiations
  • Assist in preparing technical proposals, product demonstrations, and quotations aligned with customer requirements
  • Possess strong understanding of industrial automation technologies, including PLCs, SCADA, HMI, robotics, and motion control systems
  • Demonstrate excellent communication and interpersonal skills, effectively conveying technical information to non-technical audiences.

Education

Bachelor of Engineering in Automation And Control Engineering - Industrial Automation

Ton Duc Thang University
Ho Chi Minh City, Vietnam
06.2013

Skills

  • Sales expertise
  • Strong negotiation skills
  • Event managements
  • Expertise in solution consulting
  • Expertise in programming industrial robots and industrial automation equipments Event managements
  • Inventory Management
  • Customer Assistance
  • Special Order Coordination
  • Relationship Building
  • Information Analysis
  • Supply Chain Coordination
  • Product Recommendations
  • Returns processing
  • Customer Service
  • Order Packaging
  • Organizational abilities
  • Staff Training
  • Daily Reporting

Accomplishments

  • Outstanding Employee Award for Contribution to Company Sales (2020)

Certification

· Inspection Solutions (OMRON APAC, Singapore, April 2023).

· Secondary Packaging Solutions (OMRON APAC, Singapore, December 2022).

· Traceability Solutions (OMRON APAC, Singapore, December 2022).

· Transportation Solutions (OMRON APAC, Singapore, August 2022).

· Professional Sales Training (Universal Robots, Vietnam, June 2021).

· Advanced Technical Training (HANYOUNG NUX, Korea Head Office, 2016, 2017).

Timeline

Student

Humber Polytechnic
09.2024 - Current

Server

Pho Ngon Dat Viet
09.2024 - 09.2024

Sales Manager of Hi-tech Solutions Business Unit

HOP LONG TECH., JSC
09.2020 - 02.2024

Technical Manager

HANYOUNG NUX VIETNAM CO., LTD
07.2015 - 04.2020

Engineer

HUNG PHU AUTOMATION TECHNOLOGIES CO., LTD
03.2013 - 07.2014

Bachelor of Engineering in Automation And Control Engineering - Industrial Automation

Ton Duc Thang University

Similar Profiles

CREATE PROFILE
NGO XUAN LUC (LUCAS NGO)