Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Ngoc Thao Vy (Emily) Nguyen

Toronto,ON

Summary

Experienced customer service with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Baker

Uncle Tetsu Japanese Cheesecake
01.2023 - 10.2023
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.

Server

Ajisen Ramen
02.2022 - 07.2023
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Provided exceptional service to high volume of daily customers.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

Bartender

Gongcha
07.2021 - 02.2022
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Completed regular bar inventories and daily requisition sheets.

Supervisor

Mira Mira Sandwiches & Ice Cream Bar
12.2020 - 01.2022
  • Audited company's legal documents to verify compliant policies and procedures.
  • Responded to customer questions regarding products, prices and availability.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Resolved customer complaints and adjusted policies to meet changing needs.

Host

The Local Restaurant & Cafe
07.2019 - 01.2020
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Education

Diploma - Hospitality - Hotel Operations Management

Centennial College of Applied Arts And Technology
Scarborough, ON
10.2020

Skills

  • Dining Customer Service
  • Point of Sale (POS) System Operations
  • Food Safety Understanding
  • Relationship Building
  • Team Player
  • Specials Promotion and Upselling

Languages

English
Full Professional
Vietnamese
Native/ Bilingual

Certification

  • Smart Serve Training - 2019
  • First Aid and CPR License - 2019

Timeline

Baker

Uncle Tetsu Japanese Cheesecake
01.2023 - 10.2023

Server

Ajisen Ramen
02.2022 - 07.2023

Bartender

Gongcha
07.2021 - 02.2022

Supervisor

Mira Mira Sandwiches & Ice Cream Bar
12.2020 - 01.2022

Host

The Local Restaurant & Cafe
07.2019 - 01.2020

Diploma - Hospitality - Hotel Operations Management

Centennial College of Applied Arts And Technology

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Ngoc Thao Vy (Emily) Nguyen