NGOC PHUONG TRINH VO
Toronto
Summary
Experienced support worker prepared for role in personal assistance. Skilled in providing compassionate care, managing daily tasks, and ensuring clients' well-being. Strong focus on team collaboration, adaptability, and achieving results. Reliable and capable of responding to changing needs, with expertise in communication, problem-solving, and empathy.
Overview
1
1
year of professional experience
Work History
Cashier, Customer Service
Liquidation Nation
11.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Worked with floor team and managers to meet wide range of customer needs.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Built relationships with customers to encourage repeat business.
Personal Support Worker
Gibson Long Term Care Residence
09.2024 - 11.2024
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Provided safe mobility support to help patients move around personal and public spaces.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Documented vitals, behaviors, and medications in client medical records.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted with daily living activities, running errands, and household chores.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Recorded status and duties completed in logbooks for management.
Personal Support Worker
March of Dimes
08.2024 - 09.2024
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Education
Diploma - PERSONAL SUPPORT WORKER
IBT College
47 Sheppard Ave E Suite 500, North York,ON11-2024
Certificate -
NGUYEN TAT THANH HIGH SCHOOL
VIETNAM06-2022
Skills
- Mobility assistance
- Toileting assistance
- Respectful and compassionate
- Housekeeping
- Personal hygiene assistance
- Patience and empathy
- Patient care
- Emotional support
- Cleaning and sanitizing
- Meal preparation
- Relationship building
- Client relationship management
- Daily living support
- Disability support
- Disability care
- Elderly care
- First aid and safety
- Time management
- Household organization
Languages
English
Professional Working
Vietnamese
Native or Bilingual
Timeline
Personal Support Worker
Gibson Long Term Care Residence
09.2024 - 11.2024
Personal Support Worker
March of Dimes
08.2024 - 09.2024
Cashier, Customer Service
Liquidation Nation
11.2023 - Current
Diploma - PERSONAL SUPPORT WORKER
IBT College
Certificate -
NGUYEN TAT THANH HIGH SCHOOL
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