Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ngoc Minh Nguyen

Winnipeg,MB

Summary

An experienced online customer service representative skilled in resolving issues, handling escalations, and providing excellent support in high-pressure environments. Additionally, a dedicated tutor with over 3 years of experience in enhancing students' performance in English, Mathematics, and IELTS through personalized teaching. Proven ability to foster academic growth and confidence. Also experienced in content writing, creating engaging materials for diverse audiences while consistently meeting deadlines.

Overview

5
5
years of professional experience

Work History

After-school English/Maths/IELTS Tutor

09.2021 - Current
  • Improved students' academic performance in English and mathematics by providing one-on-one tutoring.
  • Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Monitored student progress through regular assessments and provided personalized guidance for areas requiring improvement.
  • Evaluated student performances against standardized benchmarks, providing clear direction on areas necessitating further development or refinement of skills.
  • Enhanced student IELTS scores by employing customized learning plans tailored to individual needs.
  • Provided constructive feedback on writing tasks, enabling students to improve their written communication abilities.
  • Advised students on time management strategies during the exam, mitigating stress and enabling more effective execution of tasks.
  • Guided students through intensive listening exercises designed to sharpen their auditory comprehension abilities.
  • Promoted a positive online learning environment by fostering respectful and inclusive interactions between students.
  • Enhanced student understanding by incorporating real-world examples and interactive activities in online tutoring sessions.

Customer Service Representative

Double N - Deal and Order
12.2019 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and the shop's information.

Content Writer - Head of Content Department

NMC - Nguyen Trai Media Club
09.2021 - 09.2023
  • Optimized existing web content with keyword-rich language for improved search engine rankings.
  • Developed and edited informative, highly engaging, concise content for school websites and social media platforms customized for students, parents, teachers/staff, prospective students/families, alumni, and the community.
  • Wrote and edited high-quality content and visually impactful programs under deadline pressure with an exciting, captivating, and authentic approach.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Wrote fiction or nonfiction prose such as short stories, novels, or biographies.
  • Worked well in a team setting, providing support and guidance.

Volunteer

Nguyen Trai Volunteer Group
09.2021 - 05.2022
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Took and followed detailed directions from others.
  • Worked in team environment to maintain high levels of productivity.
  • Displayed excellent time management skills while balancing academic responsibilities alongside demanding volunteer commitments.
  • Contributed to a positive work environment by maintaining a professional attitude and demonstrating respect for all individuals involved in the project.
  • Strengthened interpersonal communication abilities through constant interaction with diverse populations during volunteering events.

Education

Bachelor of Commerce - Accounting

University of Manitoba
Winnipeg, MB
05.2028

Skills

  • Patience and Empathy
  • Problem-solving skills
  • Creative Thinking
  • Collaboration and Teamwork
  • Deadline-oriented
  • Visual storytelling
  • Creative Writing
  • Customer Service
  • Active Listening
  • Community Service
  • Social interaction
  • In-person tutoring

Languages

English
Professional Working
French
Elementary
Vietnamese
Native or Bilingual

Timeline

After-school English/Maths/IELTS Tutor

09.2021 - Current

Content Writer - Head of Content Department

NMC - Nguyen Trai Media Club
09.2021 - 09.2023

Volunteer

Nguyen Trai Volunteer Group
09.2021 - 05.2022

Customer Service Representative

Double N - Deal and Order
12.2019 - 08.2024

Bachelor of Commerce - Accounting

University of Manitoba

Similar Profiles

CREATE PROFILE
Ngoc Minh Nguyen