Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ngoc Mai Tram Pham

Winnipeg,MB

Summary

A results-oriented sales associate with a proven track record of enhancing customer loyalty, satisfaction, and sales through consultative techniques and personalized service. Possesses comprehensive knowledge in product merchandising, payment processing, and store maintenance. A dedicated relationship-builder with exceptional organizational skills and a strong work ethic. I am eager to leverage my skills and passion for customer service in an entry-level sales associate position, committed to contributing to the team’s success and achieving company goals.

Overview

1
1
year of professional experience

Work History

Volunteer

Retail Store
08.2023 - 06.2024
  • Built relationships with customers to encourage repeat business.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

Diploma -

Red River College
Winnipeg, MB
04.2025

Skills

    Problem-Solving

    Retail Management

    Listening Skills

    Relationship Building

    Customer Assistance

    Building Customer Loyalty

Languages

English
Full Professional

Timeline

Volunteer

Retail Store
08.2023 - 06.2024

Diploma -

Red River College

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Ngoc Mai Tram Pham