NGOC MAI TSAN
Los Angeles
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
3
3
years of professional experience
Work History
Manager
COLOR COAT BEAUTY BOUTIQUE
LOS ANGELES
01.2022 - 01.2025
- Ensured compliance with regulatory requirements and industry standards.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Established processes to ensure efficient workflow throughout the organization.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with industry regulations and company policies.
Education
CERTIFICATE OF COMPLETION - TABLE GAMES
DRAGON ACADEMY DEALER SCHOOL
El Monte, CA06-2025
Some College (No Degree) - Hospitality Management
Rio Hondo College
Whittier, CA12-2019
GED -
Edmonds Community College
Lynnwood, WA12-2017
Skills
- Regulatory compliance
- Table games expertise
- Interpersonal communication
- Calmness under pressure
- Problem solving
- Customer service
- Friendly, positive attitude
Languages
English
Professional
Vietnamese
Native/ Bilingual
Chinese (Mandarin)
Limited
Chinese (Cantonese)
Professional
Timeline
Manager
COLOR COAT BEAUTY BOUTIQUE
01.2022 - 01.2025
CERTIFICATE OF COMPLETION - TABLE GAMES
DRAGON ACADEMY DEALER SCHOOL
Some College (No Degree) - Hospitality Management
Rio Hondo College
GED -
Edmonds Community College
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