NGOC ANH DAO

Toronto,Ontario

Summary

Results-driven Jewelry Consultant with a proven track record in cash handling, transaction processing, and exceptional customer service. Expertise includes managing diverse payment methods while ensuring accuracy and security in financial exchanges. Strong attention to detail and confidentiality complement a commitment to resolving customer issues and fostering trust during high-value transactions. Seeking to leverage these skills in a Bank Teller role to enhance customer satisfaction and streamline operations.

Work History

Jewelry Consultant

Van 18 Jewellery

Toronto, Ontario

12.2024 - Current

Demonstrated outstanding sales abilities, achieving daily revenue of $1,000.
Provided personalized consultations, helping customers select jewelry based on their preferences, leading to a 30% increase in repeat business.
Worked with a team of 5 consultants to drive sales growth, leading to a 70% boost in store revenue.
Contributed to a 30% increase in store sales during key holiday periods by driving promotions and customer engagement.
Developed strong client relationships, leading to a 45% increase in customer retention.
Assisted in inventory management, ensuring stock levels were maintained and product displays were aligned with store promotions.

Education

Diploma - Business Management- Financial Services

Humber College

Toronto, ON

Skills

Customer Relationship Management: Leveraged interpersonal skills to build a loyal customer base, resulting in a 45% increase in customer referrals
Problem-Solving: Resolved customer concerns quickly and professionally, ensuring satisfaction and a 90% customer retention rate

Visual Merchandising: Arranged eye-catching jewelry displays
Transaction Processing: Handling cash transactions, processing payments, and ensuring accuracy in financial exchanges, such as credit card, cash, or check payments

Affiliations

Radio Club | Nguyen Chi Thanh highschool | [10/2021- 5/2024]

Led a team of 20 members to produce and host weekly radio shows, focusing on engaging content and audience interaction.
Developed and executed marketing strategies to increase the club’s listenership, resulting in a 70% increase in audience engagement.

Timeline

Jewelry Consultant

Van 18 Jewellery

12.2024 - Current

Diploma - Business Management- Financial Services

Humber College