NGOC PHAN
San Jose
Summary
Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence.
Overview
6
6
years of professional experience
Work History
Server/Manager
Cajun Bistro 7
06.2020 - 04.2024
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Served food and beverages promptly with focused attention to customer needs.
- Trained servers on order management, food service quality and how to build rapport with guests.
Server
Mint and Basil
07.2018 - 02.2020
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Bachelor of Arts - Liberal Studies (Teacher Preparation)
San Jose State University
San Jose, CA05-2025
Associate of Arts - Math, Science, And Engineering Emphasis
De Anza College
Cupertino, CA05-2022
High School Diploma -
Yerba Buena High School
San Jose, CA05-2019
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Languages
English
Full Professional
Vietnamese
Full Professional
Timeline
Server/Manager
Cajun Bistro 7
06.2020 - 04.2024
Server
Mint and Basil
07.2018 - 02.2020
Bachelor of Arts - Liberal Studies (Teacher Preparation)
San Jose State University
Associate of Arts - Math, Science, And Engineering Emphasis
De Anza College
High School Diploma -
Yerba Buena High School
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