Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ngoc Kha

Sunnyvale

Summary

Patient Care - Front Desk Coordinator with years of experience in optimizing, scheduling processes and enhancing patient- staff communication. Demonstrates strong skills in problem-solving, analytical thinking, and workflow optimization, ensuring efficient service delivery and patient satisfaction. Committed to broadening service access and improving care quality through multilingual support and innovative patient education strategies.

Overview

4
4
years of professional experience

Work History

Medical Assistant

Inspire Medical Group
08.2025 - Current
  • Assisted with patient intake and electronic health record management.
  • Prepared examination rooms, ensuring cleanliness and readiness for patient visits.
  • Scheduled appointments and coordinated follow-up care for patients efficiently.
  • Monitored patient vital signs, recording data accurately for physician review.
  • Insurance Eligibility Verification
  • Korean Translation

Patient Care Coordinator- Admin

Silver Creek Radiology
04.2024 - 07.2025
  • Coordinated patient scheduling to optimize appointment flow and reduce wait times.
  • Manage front desk and back office operations, enhancing patient scheduling and insurance processing efficiency.
  • Provide multilingual support, broadening service access for diverse communities.
  • Supported billing department by verifying insurance details and resolving discrepancies promptly.
  • Tech aid for Mammography department and MRI department.

Dental Receptionist

Canaan Dental
02.2024 - 04.2024
  • Managed patient scheduling and appointment coordination to optimize clinic workflow.
  • Handled insurance verification processes, improving claim accuracy and processing times.
  • Maintained organized patient records using dental practice management software.
  • Helped clean, sanitize after each patient appointment.

Associate Banker

JP Morgan Chase
06.2021 - 06.2022
  • Assisted clients with account inquiries and banking transactions to enhance customer experience.
  • Managed portfolios, achieving notable client growth and satisfaction.
  • Built strong client relationships, significantly boosting retention
  • Swiftly resolved complex financial issues, ensuring client satisfaction.
  • Analyzed market trends to deliver tailored advice, empowering client success.

Education

Health Administration

De Anza College
Cupertino, CA

High School Diploma -

Inderkum High School
Sacramento, CA
05-2020

Skills

  • Scheduling
  • Patient/ customer-focused care
  • Public Speaking
  • Problem Solving
  • Analytical Thinking
  • Workflow Optimization
  • Adaptability

Languages

Vietnamese
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Korean
Full Professional

Timeline

Medical Assistant

Inspire Medical Group
08.2025 - Current

Patient Care Coordinator- Admin

Silver Creek Radiology
04.2024 - 07.2025

Dental Receptionist

Canaan Dental
02.2024 - 04.2024

Associate Banker

JP Morgan Chase
06.2021 - 06.2022

Health Administration

De Anza College

High School Diploma -

Inderkum High School

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Ngoc Kha