Ngoc Kha
Sunnyvale
Summary
Patient Care - Front Desk Coordinator with years of experience in optimizing, scheduling processes and enhancing patient- staff communication. Demonstrates strong skills in problem-solving, analytical thinking, and workflow optimization, ensuring efficient service delivery and patient satisfaction. Committed to broadening service access and improving care quality through multilingual support and innovative patient education strategies.
Overview
4
4
years of professional experience
Work History
Medical Assistant
Inspire Medical Group
08.2025 - Current
- Assisted with patient intake and electronic health record management.
- Prepared examination rooms, ensuring cleanliness and readiness for patient visits.
- Scheduled appointments and coordinated follow-up care for patients efficiently.
- Monitored patient vital signs, recording data accurately for physician review.
- Insurance Eligibility Verification
- Korean Translation
Patient Care Coordinator- Admin
Silver Creek Radiology
04.2024 - 07.2025
- Coordinated patient scheduling to optimize appointment flow and reduce wait times.
- Manage front desk and back office operations, enhancing patient scheduling and insurance processing efficiency.
- Provide multilingual support, broadening service access for diverse communities.
- Supported billing department by verifying insurance details and resolving discrepancies promptly.
- Tech aid for Mammography department and MRI department.
Dental Receptionist
Canaan Dental
02.2024 - 04.2024
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Handled insurance verification processes, improving claim accuracy and processing times.
- Maintained organized patient records using dental practice management software.
- Helped clean, sanitize after each patient appointment.
Associate Banker
JP Morgan Chase
06.2021 - 06.2022
- Assisted clients with account inquiries and banking transactions to enhance customer experience.
- Managed portfolios, achieving notable client growth and satisfaction.
- Built strong client relationships, significantly boosting retention
- Swiftly resolved complex financial issues, ensuring client satisfaction.
- Analyzed market trends to deliver tailored advice, empowering client success.
Education
Health Administration
De Anza College
Cupertino, CAHigh School Diploma -
Inderkum High School
Sacramento, CA05-2020
Skills
- Scheduling
- Patient/ customer-focused care
- Public Speaking
- Problem Solving
- Analytical Thinking
- Workflow Optimization
- Adaptability
Languages
Vietnamese
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Korean
Full Professional
Timeline
Medical Assistant
Inspire Medical Group
08.2025 - Current
Patient Care Coordinator- Admin
Silver Creek Radiology
04.2024 - 07.2025
Dental Receptionist
Canaan Dental
02.2024 - 04.2024
Associate Banker
JP Morgan Chase
06.2021 - 06.2022
Health Administration
De Anza College
High School Diploma -
Inderkum High School