Ngoc Bui
San Jose
Summary
Dynamic and adept professional with proven expertise in customer service and beverage preparation, honed at Coffee Lovers and Le Crème Cafe. Excelled in creating welcoming environments and managing high-pressure situations, showcasing strong multitasking and team collaboration skills. Achieved high customer satisfaction through efficient service and maintaining quality standards.
Overview
6
6
years of professional experience
Work History
Waitress
Coffee Lovers
02.2021 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Processed orders and sent to kitchen employees for preparation.
Barista
Le Crème Cafe
03.2019 - 12.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
Education
High School Diploma -
Ernst Thälmann
Viet Nam05-2013
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Safe food handling
- Ordering procedures
- Food handling safety
- Food running
- Menu memorization
- Beverage preparation
Languages
English
Native or Bilingual
Vietnamese
Full Professional
Timeline
Waitress
Coffee Lovers
02.2021 - Current
Barista
Le Crème Cafe
03.2019 - 12.2020
High School Diploma -
Ernst Thälmann
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