Nghi Vo
Oakville,Canada
Summary
Bringing positive attitude and strong problem-solving abilities. Knowledge of troubleshooting techniques and customer service skills, including proficiency in technical diagnostics and software support. Dedicated to resolving issues efficiently and ensuring customer satisfaction.
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Medical Interpreter
Kelly Services
10.2024 - Current
- Provide accurate and professional interpretation services, demonstrating strong communication skills
- Navigate complex communication scenarios with precision and empathy
- Facilitate clear understanding between parties in medical settings
- Consistently maintain a friendly and approachable demeanor with clients, ensuring positive interaction experiences
QA Technician
uTest.com
08.2023 - 04.2024
- Conducted comprehensive software testing, enhancing product reliability and user satisfaction
- Utilized Jira for efficient test case management and defect tracking
- Collaborated closely with development teams to expedite issue resolution
- Provided detailed technical documentation and user-friendly explanations of complex technical issues
- Demonstrated strong problem-solving skills in identifying and reporting software defects
Technical Support Specialist & Backend Developer
Canadian HigherEd Coaches
12.2022 - 12.2023
- Served as primary technical support contact, providing responsive assistance and troubleshooting for client issues
- Developed and delivered user training sessions, creating documentation to guide clients through software features
- Managed customer relationships, employing ITIL frameworks to handle service requests
- Collaborated with development team to translate user feedback into system improvements
- Demonstrated expertise in multitasking and organizing workload while maintaining high-quality customer support
- Implemented IT and Cyber Security protocols to protect user data and system integrity
Education
Advanced College Diploma - Information Systems Engineering
Sheridan College
12.2023
Skills
- Technical troubleshooting
- Problem resolution
- Technical support
- Jira
- Call center operations
- TestRail
- Windows 7, 8, 10, 11
- Linux
- Problem-solving
- Mac OS
- Active listening
- Java
- JavaScript
- HTML
- CSS
- Microsoft Office 365
- Postman
- Agile
- ITIL v4
- Medical terminology
- Language fluency
- Strong memory retention
- Effective Note-taking
- Call management
- Patient assessment
- Cultural insight
- Accurate translation
- Attention to detail
- Remote support
- Remote IT implementation
- Incident management
- Customer support
- Application installations
- Software debugging
Certification
CompTIA A+ Core 1 completed, Core 2 in progress
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
French
Limited Working
Timeline
Medical Interpreter
Kelly Services
10.2024 - Current
QA Technician
uTest.com
08.2023 - 04.2024
Technical Support Specialist & Backend Developer
Canadian HigherEd Coaches
12.2022 - 12.2023
Advanced College Diploma - Information Systems Engineering
Sheridan College
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