NGHI DOAN
Fullerton
Summary
Detail-oriented and highly organized Group Housing Coordinator with over seven years of experience in hospitality industry. Proven track record of enhancing guest satisfaction through meticulous planning and exceptional service. Adept at working with multiple stakeholders to ensure seamless operations and positive guest experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Group Housing Coordinator
Wincome Hospitality Management
11.2023 - Current
- Maintain timely communication, both written and verbal, between group contacts, clients, sales & event managers, providing expedient guest resolution within established scope of authority
- Set-up proper billing accounts (i.e. share-with, room/tax/incidentals, direct/special billing, and group bookings) accordingly.
- Attend pre conferences, pre-planning, off site meetings and post conference meetings with clients and hotel staff as needed.
- Prepare/provide reconciliation of master rooming specifications between hotel and client lists, ensuring accurate attrition and commission fees are processed.
- Review and process commission through Marriott CTAC system.
Front Office Supervisor
Holiday Inn And Suites
08.2021 - 08.2023
- Coordinated with housekeeping and engineering departments to meet all guest needs.
- Weekly schedules, coordinated daily and weekly duties to ensure operational success
- Built talented team through hiring and training new associates.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
Night Auditor
Courtyard by Marriott
06.2022 - 10.2022
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
Server
Benihana Restaurant
04.2021 - 08.2021
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
Front Desk Agent
Delta Marriott
04.2021 - 08.2021
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Liaised with other department to address requests and complaints made by guests.
- Collected room deposits, fees and payments.
Education
Bachelor of Science - Hospitality Management
California State Polytechnic University, Pomona
Pomona, CA05.2022
Associate of Science - Hospitality Management
Cypress College
Cypress, CA12.2019
Skills
- Time management skills
- Attention to Detail
- Teamwork and Collaboration
- Strong Organization
Certification
- ServSafe Food Protection Manager Certification
Timeline
Group Housing Coordinator
Wincome Hospitality Management
11.2023 - Current
Night Auditor
Courtyard by Marriott
06.2022 - 10.2022
Front Office Supervisor
Holiday Inn And Suites
08.2021 - 08.2023
Server
Benihana Restaurant
04.2021 - 08.2021
Front Desk Agent
Delta Marriott
04.2021 - 08.2021
Bachelor of Science - Hospitality Management
California State Polytechnic University, Pomona
Associate of Science - Hospitality Management
Cypress College
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