Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline

Ng'endo Irene Florence

Montreal,QC

Summary

Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated leadership expertise, including competitive offerings, pricing and market positioning. Adept individual with more than 6 years working as Manager. Determined and experienced in mentoring and challenging team members to meet and exceed company goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level supervisor position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience

Work History

Retail Branch Manager

Tusker Mattresses
01.2007 - Current
  • Increased customer satisfaction by implementing efficient strategies for resolving issues and addressing concerns.
  • Streamlined branch operations for improved efficiency, managing staff schedules, inventory control, and budgeting.
  • Strengthened relationships with clients through exceptional customer service and personalized attention to needs.
  • Boosted sales performance by training employees in effective selling techniques and product knowledge.
  • Enhanced employee morale and reduced turnover with team-building activities, regular feedback sessions, and professional development opportunities.
  • Collaborated with regional management to develop strategic marketing plans that increased brand visibility within the community.
  • Managed risk effectively by closely monitoring financial transactions and ensuring compliance with company policies.
  • Optimized branch productivity through continuous improvements in processes, procedures, and staff training initiatives.
  • Implemented targeted sales promotions that generated increased revenue and attracted new customers to the branch location.
  • Ensured a welcoming environment for customers through diligent facility maintenance, merchandising displays, and staff appearance standards.
  • Coordinated special events at the retail branch that engaged customers while promoting company offerings effectively.
  • Drove loss prevention efforts resulting in decreased shrinkage rates while maintaining impeccable inventory accuracy.
  • Maximized profitability by skillfully managing expenses such as labor costs, supplies, and overhead.
  • Engaged employees in business processes with positive motivational techniques.
  • Generated financial and operational reports to assist management with business strategy.

Education

Almost Graduating - Business Management

Kenyatta University , Nairobi, Kenya

Certificate - Nursing Aid And Care Giving

Alisons, Online
10.2022

Business Management With Secretarial Studies

Mwangaza The Bishop Nyingi College, Kenya
06.2004

Skills

  • Time management
  • Computer literacy
  • Inventory management
  • Product knowledge
  • Performance monitoring
  • Store operations
  • Attention to detail
  • Visual merchandising
  • Organizational skills
  • Problem-solving abilities
  • Employee scheduling
  • Merchandise planning
  • Financial analysis
  • Loss prevention
  • Cash handling
  • Adaptability and flexibility
  • Customer service excellence
  • Team leadership
  • Shift Scheduling
  • Customer Service
  • Branch Operations Management
  • Team Player
  • Staff Supervision
  • Excellent Work Ethic
  • Friendly

Accomplishments

  • Repeatedly received recognition from superiors for excellence in service.
  • Supervised team of over 300 staff members.

Languages

English
Professional Working

Timeline

Retail Branch Manager - Tusker Mattresses
01.2007 - Current
Kenyatta University - Almost Graduating , Business Management
Alisons - Certificate, Nursing Aid And Care Giving
Mwangaza The Bishop Nyingi College - , Business Management With Secretarial Studies
Ng'endo Irene Florence