Hi, I’m
Nga Wing, Vivien CHEUNG
Toronto,ON
Summary
An enthusiastic and quick learning aviation operations personnel, Aviation Management Bachelor graduate with knowledge in aircraft, airline, airport operations. Skilled and experienced in ramp operations, cargo sales and operation, and customer services.
Native Cantonese Speaker; Fluent in Mandarin Chinese and English.
Availability: 2 Weeks Notice Period
Overview
5
years of professional experience
1
Years of professional recruitment experience
4
Years of post-secondary education
2
Certification
Work History
Airline Network ServicesMississauga, ON
Air Cargo Reservations and Customer Services/Inside Sales Representative
11.2022 - Current
Job overview
- Monitor flights operations on a daily basis, and responding to internal and external enquires in prompt and quick manner, including irregularities and special shipments handlings.
- Acting as the key contact person in between Airline, ground handling agencies and customers regarding shipments issues, thus resolving problem like weight discrepancy, dangerous goods and incorrect or missing documents.
- Provide flight booking list & prioritize shipments for flight; supervise ground handling agency performance; as well as monitor flight plan to ensure max payload is made available for cargo uplift.
- Communicate and maintain good relationship with customers and freight forwarder agents by fulfilling their expectations and unique needs.
Korean Air Cargo Hong KongHong Kong Internatinal Airport, HK
Cargo Traffic Agent
03.2022 - 09.2024
Job overview
- Managed and oversight ramp operations as an airline personnel to ensure operations comply with airlines policy and procedures.
- Managed and handled uneven events like emergency situations, by recording timelines, provide immediate response and guidance for ground handling agencies; thus developing follow up actions.
- Completed load control planning and ensure comply with IATA Dangerous Goods Handling Procedures and company policies; thus provided briefing to flight crews regarding loading and NOTOC as a certified load controller.
- Customer Relationship Management: Participating in client meeting, and provide support while there are any enquires regarding shipment, shipping, and packing issues, in order to maintain good relationship.
Unity PartnersCausewaybay, Hong Kong
Associate Recruitment Consultant
05.2021 - 03.2022
Job overview
- Performed 1st sourcing of candidates by Resume screening and phone interview, and thus manage and assist the client with interviews scheduling, the entire hiring and onboarding process in a timely manner.
- Maintained extremely well-organized records on Excel Spreadsheet, recruiting system - Bullhorn; updated and log candidates' and clients' information and status; handled all data confidentiality and comply with company standards.
- Customer Relationship Management: Participated in clients meeting, thus to maintained, built and kept close relationship with clients and candidates, thus assisted clients with training and monitoring the productivity and performance of new employees.
- Clients include, BNPP, Crédit Agricole CIB, Societe Generale, Natixis, etc.
Jardine Aviatino Services Limited (JASL)Hong Kong International Airport, HK
Aircraft Turnaround Coordinator
04.2019 - 12.2020
Job overview
- Reviewed, accessed, edited, and performed final documentation check for all correspondence, including Cargo load plan, NOTOC, flight plan, and load sheet, before releasing for pilot signature.
- Acted as a central point of contact. Coordinated and cooperated with different parties, in an effective and satisfactory way to ensure flight departed on time.
- Handled, and resolves emergency situations while provide updates to related parties in a timely manner.
- Provided and assisted in On-job training for newly hired personnel, thus provide review and feedback to management regarding their work performance.
Hong Kong Aviation Ground Services Limited (HAGSL)Hong Kong International Airport, Hong Kong
Customer Services Officer
06.2016 - 01.2017
Job overview
- Provided exceptional customer services to handle airline passengers' enquires, complaints and passengers with special needs in helpful manner.
- Completed secondary document check at the boarding gate in fast-paced, to achieve high on-time performance while attaining customer satisfaction goal.
- Provide customer service on service desk, and assist passenger with using self-check in kiosk.
Education
Swinburne University of Technology, Melbourne, Australia
Bachelor of Aviation (Management)
02.2017 - 12.2018
University Overview
- Coursework in Airport Planning, Operation and Management; Aircraft Aerodynamics and Performance; Flight Operations for Managers; and Human Factors and Performance in Aviation.
- Knowledge obtained on industrial terminology, airport and airline operations; General Aviation and Business Aviation, and Emergency Response and Planning
- Graduated with GPA 3.562
- Member of Golden Key International Honour Society
HKUSPACE, Hong Kong
Higher Diploma in Aviation Studies
09.2014 - 10.2016
University Overview
- Heliservices Outstanding Risk Management Project Award; and Student on Principal's Honor List Recipient.
- Completed coursework in Air Traffic Control; Aircraft Weight and Balance and Dispatch; Basic Aeronautical Knowledge; Airport and Airline Operations; and Human Factors and Performance.
- Graduated with GPA 3.59 (Merit)
Certification
- General Dangerous Goods Regulations (DGR) for General Cargo Accepting and Processing Personnel
- Dangerous Goods Handling Course (CAT.6)
Skills
- Airline and airport operations management
- Apron and ramp operations
- Airfreight Cargo and Dangerous Goods Handling
- Cargo sales and operations
- Customer Services and support
- Client Relationship Management
- Computer Skills - MS Office
- Load planning
References
References available upon request.
Timeline
Air Cargo Reservations and Customer Services/Inside Sales Representative
Airline Network Services
11.2022 - Current
Cargo Traffic Agent
Korean Air Cargo Hong Kong
03.2022 - 09.2024
Associate Recruitment Consultant
Unity Partners
05.2021 - 03.2022
Aircraft Turnaround Coordinator
Jardine Aviatino Services Limited (JASL)
04.2019 - 12.2020
Swinburne University of Technology
Bachelor of Aviation (Management)
02.2017 - 12.2018
Customer Services Officer
Hong Kong Aviation Ground Services Limited (HAGSL)
06.2016 - 01.2017
HKUSPACE
Higher Diploma in Aviation Studies
09.2014 - 10.2016
- General Dangerous Goods Regulations (DGR) for General Cargo Accepting and Processing Personnel
- Dangerous Goods Handling Course (CAT.6)
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