Nga Sze TSE
Burnaby,BC
Summary
Enthusiastic and reliable professional dedicated to delivering exceptional customer service and creating memorable dining experiences for restaurant patrons. Adept at anticipating customer needs, resolving complaints, and addressing issues in a timely manner. Thrives in high-pressure situations and fast-paced environments while maintaining a positive attitude. Possesses strong analytical, communication, and teamwork skills, with a proven ability to adapt quickly to new surroundings. Committed to contributing to team success and continuously developing professional expertise. Brings a positive attitude and a strong commitment to ongoing learning and personal growth.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Waitress
The Vibe Room
05.2023 - 10.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Kept all areas clean by sweeping, mopping during closing shifts
All Rounder
Hot Star Large Chicken
07.2021 - 10.2021
- Helped customers complete purchases, operate cash register
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Washed plates, cups, serving, and eating utensils and kitchen equipments
Education
BACHELOR OF BUSINESS ADMINISTRATION -
Simon Fraser University
Skills
- Strong Interpersonal Skills
- Strong Team Collaboration
- Guest relations
- Payment processing
- Menu presentation
- Food production
- Customer service
Languages
Cantonese
Native or Bilingual
English
Native or Bilingual
Mandarin
Native or Bilingual
Certification
Serving It Right
Timeline
Waitress
The Vibe Room
05.2023 - 10.2023
All Rounder
Hot Star Large Chicken
07.2021 - 10.2021
BACHELOR OF BUSINESS ADMINISTRATION -
Simon Fraser University
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