Ngan Kim Dang
Gatineau,QC
Summary
Proven leader in enhancing operational efficiency and customer satisfaction at Co Cham Vietnamese Restaurant, leveraging skills in strategic planning and quality assurance. Excelled in staff management and process improvement, achieving significant financial targets. Demonstrates exceptional decision-making and customer service abilities, contributing to a positive and productive work environment. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
23
23
years of professional experience
Work History
Manager of Operations
Co Cham Vietnamese Restaurant
01.2012 - Current
- Analyzed current processes for opportunities to reduce waste and improve efficiency.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Managed operational budgets by monitoring expenditures and identifying cost-saving opportunities.
- Assisted in recruiting, hiring and training of team members.
- Formulated actionable plans to achieve operational objectives and enhance competitive advantage.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
Beauty Advisor
Shoppers Drug Mart
04.2008 - 03.2011
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Actively promoted store events and promotions to encourage customer participation and drive sales growth.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Followed up with customers to increase satisfaction with purchases and services.
- Conducted regular cleaning duties to maintain a hygienic workspace compliant with industry standards.
- Managed inventory levels to ensure availability of best-selling items, minimizing stockouts.
- Provided makeup application services, elevating customer satisfaction and boosting repeat business.
- Listened to customer needs and desires to identify and recommend optimal products.
Sales Associate
Sears Department Store
06.2003 - 04.2007
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Greeted customers and provided outstanding customer service.
Sales Associate
Town Shoes
05.2002 - 08.2006
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Collaborated with team members to achieve monthly sales targets.
- Managed efficient cash register operations.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
Norte Dame High School
Ottawa, ON06-1997
Skills
- Decision-making
- Customer service
- Quality assurance
- Inventory management
- Time management
- Task delegation
- Employee training
- Process improvement
- Staff management
- Health and safety compliance
- Goal setting
Languages
English
Full Professional
Vietnamese
Professional Working
Timeline
Manager of Operations
Co Cham Vietnamese Restaurant
01.2012 - Current
Beauty Advisor
Shoppers Drug Mart
04.2008 - 03.2011
Sales Associate
Sears Department Store
06.2003 - 04.2007
Sales Associate
Town Shoes
05.2002 - 08.2006
High School Diploma -
Norte Dame High School
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