Ngan Lam

Proven Customer Service Representative at a family business, adept in problem-solving and organization, significantly enhanced customer satisfaction through effective resolution and service standards. Demonstrated expertise in financial transactions and customer education, fostering positive relationships and repeat business. Skilled in active listening and critical thinking, ensuring high-quality customer interactions. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.