Ngan Do
San Jose
Summary
A hardworking and highly motivated professional, eager to apply knowledge and skills to enhance business performance. I excel in both individual and team environments, leveraging a strong work ethic to quickly adapt to processes and drive company objectives. Resourceful and results-driven, I am passionate about improving the financial well-being of individuals and effectively serving the community.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Financial Solutions Advisor
Merrill Lynch
Sunnyvale, California
08.2024 - Current
- Developed and maintained strong, trust-based relationships with clients by offering tailored solutions that aligned with their specific needs, ensuring high levels of satisfaction and retention.
- Managed a book of business, conducting annual reviews, opening accounts, executing trades, and advocating for firm services to strengthen client loyalty.
- Actively participated in Risk Management, ensuring compliance requirements with regulatory standards and safeguarding firm interests.
- Collaborated with cross-functional teams to track progress, meet deadlines, and foster a positive and efficient work environment.
- Ensured the accuracy, timeliness, and completeness of client materials, proactively following up on all interactions to maintain exceptional service standards.
Senior Banker
Bank Of America
San Jose, California
06.2021 - 08.2024
- Built and maintained strong relationships with clients by uncovering their life priorities and connecting them with the appropriate specialists (e.g., mortgage loan officers, financial solutions advisors, or small business consultants) in line with company policies and procedures.
- Leveraged resources and innovative technologies to educate clients, enhancing their experience and ensuring they receive personalized and effective solutions.
- Coached the financial center sales team to drive revenue growth, enhance customer experience, and manage risk effectively.
- Assisted in overseeing financial center operations, including ensuring transaction accuracy, preparing daily and weekly account reports, and managing other operational tasks and leadership responsibilities.
Call Center Support Specialist
Bank of America
San Jose, California
03.2020 - 06.2021
- Assisted the Wealth Management Department in addressing customer inquiries, resolving complaints, and troubleshooting issues related to services or products.
Relationship Manager
Bank of America
San Jose, California
07.2017 - 03.2020
- Worked closely with retail customers to establish and strengthen relationships by identifying their financial needs and recommending the most suitable products, services, and solutions to meet those needs.
- Assisted Financial Advisors in ongoing wealth planning, offering strategic support to help clients meet their financial goals.
- Managed referral source relationships, generating new leads and expanding the client base through proactive outreach and relationship-building efforts.
Tax Preparer Intern
M-Tax & Finance Corporation
San Jose, California
01.2015 - 04.2016
- Prepared both simple and complex tax returns for individuals and small businesses, ensuring accuracy, compliance with regulations, and maximization of tax benefits.
- Communicated with clients via phone or email to gather necessary tax and accounting information, ensuring that all required documentation is received for accurate and timely processing.
- Conducted detailed income tax and accounting research, providing expert guidance to clients on a range of financial matters, including tax planning and strategy.
- Offered exceptional customer service by addressing client inquiries, concerns, and complaints in a professional and timely manner, ensuring a positive client experience.
Education
Bachelor of Science (B.S.) - Accounting
San Jose State University
San Jose, CA12-2017
Associate in Arts (A.A.) - Business Administration
Mission College
Santa Clara, CA05-2014
Skills
- Committed to providing excellent client service and fostering strong client relationships
- Exceptional planning and problem-solving skills, consistently meeting tight deadlines and exceeding expectations
- Dedicated to working in teams, willing to take on additional responsibilities when required
- Administrative Support and Services
- Proficient in investment strategies, financial planning tools, and compliance regulations
- Excellent at managing multiple tasks efficiently, with the ability to adapt and quickly learn new concepts and skills
- Fluent in both English and Vietnamese, enabling effective communication across diverse teams and clients
Certification
- SIE
- Series 66
- Series 7
- Chartered Retirement Planning Counselor
- Accredited Wealth Management Advisor
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Financial Solutions Advisor
Merrill Lynch
08.2024 - Current
Senior Banker
Bank Of America
06.2021 - 08.2024
Call Center Support Specialist
Bank of America
03.2020 - 06.2021
Relationship Manager
Bank of America
07.2017 - 03.2020
Tax Preparer Intern
M-Tax & Finance Corporation
01.2015 - 04.2016
Associate in Arts (A.A.) - Business Administration
Mission College
Bachelor of Science (B.S.) - Accounting
San Jose State University
CONTACT
- Phone: (408) 531-5616
- Email: ngando.sj@gmail.com
- Location: San Jose, CA