Nga Lee, Ally Chan
Calgary,AB
Summary
Competitive Sales Supervisor with experience overseeing sales teams to meet sales plans. Proficient in handling customers' complaints, inquiries and addressing concerns. Consistently completes sales orders accurately to exceed customer expectations. Outstanding attention to details, organizational and communication skills.
Overview
14
14
years of professional experience
Work History
Sales Supervisor
Sims Trading Company Limited
06.2019 - 04.2022
- Achieving sales target for QSR, Fast Food, Chain of Tea Meal House channel and private hospital
- Monitor sales movement and estimate customer sales forecast
- Prepare sales analysis and conduct tracking of competitor activities
- Develop and sales opportunity for new and existing customers
- Maintain and develop strong relationship with customers
- Perform sales activities and trade promotion
- Work closely with internal parties for daily sales order and credit control.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Effectively coached team members to reach weekly and monthly sales goals.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Promoted exceptional customer service by engaging clients on sales floor.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Account Officer
Nestle Hong Kong Limited
09.2017 - 04.2019
- Achieving sales target for Tea Meal House and Chinese Food Shop channel
- Prepare sales analysis and conduct tracking of competitor activities
- Develop and sales opportunity for new and existing customers
- Maintain and develop strong relationship with customers
- Perform sales activities and trade promotion.
- Responded to requests for information and resolved issues quickly.
Sales Representative
Jebsen Beverage Company Limited
12.2013 - 09.2017
- Achieving sales target for Chinese Segment (Local Chinese Food Shop, Dai Pai Doi, Tea Meal House etc.)
- Prepare sales analysis and conduct tracking of competitor activities
- Develop and sales opportunity for new and existing customers
- Maintain and develop strong relationship with customers
- Perform sales activities and trade promotion
- Ad-Hoc report and document work.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Collaborated with cross-functional teams to identify and address customer needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
Junior Secretary
Tony Kan & Co. Solicitors & Notaries
09.2010 - 08.2011
- Assist lawyer for customer’s conveyancing
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Liaised between clients and vendors and maintained effective lines of communication.
Receptionist/Clerk
Tony Kan & Co. Solicitors & Notaries
02.2010 - 08.2010
- Document work
- Ad-Hoc report work
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Assisted with onboarding new clients and securing paperwork completion.
Museum Ambassador
Synergis Management Services Limited
04.2008 - 02.2010
- Customers service for tourist
- Guide tour for tourist
- Document work.
- Built personal relationships with guests to promote positive experiences.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Established positive relationships with tour members through fun and engaging conversation.
- Guided groups of up to 30 people on scheduled tours.
- Collaborated with other tour guides to provide comprehensive and enjoyable experience.
- Worked closely with management staff to create new and lucrative tours.
- Maintained accurate records of tour members and managed customer paperwork for organizational maintenance.
- Delivered timely and accurate updates to tour coordinator regarding tour progress.
Education
Diploma - General Business
Bow Valley College
Calgary, AB04.2024
Diploma - Hong Kong Baptist University of College of International Education
Hong Kong Baptist University
Hong Kong06.2013
Project Yi Jin -
School of Continuing Education of Hong Kong Baptist University
Hong Kong07.2012
Grade 11 -
Kwai Chung Methodist College
Hong Kong05.2007
Skills
- Sales Team Oversight
- Sales Team Assistance
- Sales Coaching
- Workflow Management
- Goals and Performance
- Channel Management
- Sales Strategies
- Reporting Data
- Operations
Languages
English
Professional Working
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Full Professional
Job Type
Part-time
Telephone
+1 (587) 216 1821
Personal Information
- Age: 33
- Gender: Female
Timeline
Sales Supervisor
Sims Trading Company Limited
06.2019 - 04.2022
Account Officer
Nestle Hong Kong Limited
09.2017 - 04.2019
Sales Representative
Jebsen Beverage Company Limited
12.2013 - 09.2017
Junior Secretary
Tony Kan & Co. Solicitors & Notaries
09.2010 - 08.2011
Receptionist/Clerk
Tony Kan & Co. Solicitors & Notaries
02.2010 - 08.2010
Museum Ambassador
Synergis Management Services Limited
04.2008 - 02.2010
Diploma - General Business
Bow Valley College
Diploma - Hong Kong Baptist University of College of International Education
Hong Kong Baptist University
Project Yi Jin -
School of Continuing Education of Hong Kong Baptist University
Grade 11 -
Kwai Chung Methodist College
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