Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Ngai Ying Chan

Santa Clara

Summary

I have honed my communication and project management skills through extensive client interactions and consistently delivering projects on time. As a proactive team player, I possess a hands-on approach to effectively serve clients, coordinate projects, and execute campaigns.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Front Desk & Administrator

DiDi Labs
05.2025 - Current
  • Delivered full-spectrum administrative and operational support to the internationalization, executive, and cross-functional teams in a fast-paced corporate environment.
  • Translated internal strategic reports and high-priority communications from Chinese to English for senior leadership, ensuring accuracy and contextual clarity.
  • Oversaw day-to-day office logistics, including facilities coordination, vendor communications, and procurement of office essentials, refreshments, and operational supplies.
  • Managed food service arrangements and liaised with catering vendors for internal meetings, executive visits, and team events.
  • Led coordination of on-site and off-site company events: sourced venues, arranged setup and décor, and managed attendance through digital tools such as Google Forms.
  • Greeted and assisted external guests and international visitors; conducted professional site tours and ensured a welcoming front-office experience.
  • Supported executive and departmental meetings through preparation of presentation materials and coordination of logistics and printed resources.
  • Maintained consistent office functionality during holiday periods and team travel schedules by independently managing shifting priorities and workflows.
  • Regularly stepped beyond core front desk duties to support cross-functional initiatives, demonstrating adaptability, discretion, and strong ownership.

Visual Communication Design

Freelancer
07.2019 - Current
  • Collaborated with clients to understand their design requirements and delivered creative solutions within specified timelines
  • Developed strong communication and project management skills through effective client interaction and timely project delivery.

Manager Assistant

Target Auto Recycling Inc
10.2018 - 06.2019
  • Assisted the manager in overseeing day-to-day operations, including inventory management, procurement, and sales
  • Conducted market research to identify potential customers and implemented marketing strategies to increase brand visibility
  • Coordinated promotional events and managed social media platforms to drive customer engagement and boost sales.

Customer Service Controller Summer Job

JLL Management Services
05.2013 - 08.2018
  • Collaborated with cross-functional teams to streamline processes and improve overall efficiency.
  • Monitored and analyzed customer feedback, identified areas for improvement, and implemented corrective actions.
  • Trained and mentored customer service representatives to deliver exceptional service and uphold company standards.

Account & Project Executive Internship

C Media Advertising Ltd
07.2016 - 08.2016
  • Assisted in market research, competitor analysis, and the development of advertising proposals
  • Gained hands-on experience in campaign execution, including media planning, budgeting, and performance tracking.

Education

Bachelor of Arts - Design

University of California
Davis, CA

Skills

  • Attention to Detail

Strong focus on accuracy

  • Communication

- Well collaboration with different functional teams

  • Problem-Solving

- Analytical mindset with abilities to identify and resolve inventory discrepancies

  • Software Proficiency

- Experience with inventory management systems, Microsoft Office, Adobe, Figma, etc

Languages

Mandarin
Native or Bilingual
Cantonese
Native or Bilingual
English
Professional Working

Certification

California Child Abuse Mandated Reporter

California Department of Social Services

December, 2019

Google Analytics for Beginners Certificate of Completion

March, 2022

Timeline

Front Desk & Administrator

DiDi Labs
05.2025 - Current

Visual Communication Design

Freelancer
07.2019 - Current

Manager Assistant

Target Auto Recycling Inc
10.2018 - 06.2019

Account & Project Executive Internship

C Media Advertising Ltd
07.2016 - 08.2016

Customer Service Controller Summer Job

JLL Management Services
05.2013 - 08.2018

Bachelor of Arts - Design

University of California

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Ngai Ying Chan