Neza Kae Cuaresma
Vancouver,BC
Summary
Knowledgeable Flight Attendant, proficient in customer relations trough meeting their needs and exceeding their expectations. Positive work performance as well as dependable and reliable. Providing passenger with memorable experience for their travels. Eager and willing to develop and advance professionally into a more challenging position.
Overview
8
8
years of professional experience
Work History
Seasonal Customer Service
Pandora
Richmond, BC
12.2023 - 02.2024
- Greet and engage every client in a welcoming manner
- Achieve and exceed sales goals utilizing Pandora’s specialized selling model and product knowledge.
- Introduce shoppers to multiple categories of product to build brand loyalty, and maximize sales results.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Planned and completed group projects, working smoothly with others.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Answered calls per shift to assist with customer questions and concerns.
Sales Associate and Cashier
Kate Spade New York
Richmond
06.2022 - 10.2023
- Evaluated staff performance, communicating feedback and setting personal goals.
- Adapted to changing priorities and unexpected situations with a calm demeanor.
- Assisted customers with sales and service needs.
- Rotated stock using clearance markdowns and special sales promotions.
- Inspired teams using motivational leadership style.
- Promoted as Seasonal Assistant Supervisor
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
Cashier and Customer Service
Skechers
Richmond, BC
05.2019 - 10.2023
- Do product inventory.
- Improvise Customer Service.
- Report and communicate to General Manager and Area Manager.
- Resolved customer complaints.
- Rotated stock using clearance markdowns and special sales promotions
- Lifting delivery shoes inventory (20kg-25kg)
- Helped customers find specific products, answered questions, and offered product advice.
- Trained new team members in cash register operation, stock procedures, and customer services.
Cashier and Barista
Starbucks
YVR Aiport , BC
02.2017 - 11.2018
- Protected customers from infection risk, cross-contamination, and burns by following proper safety procedures.
- Cleaned and sanitized work areas and utensils.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Cleaned prep areas and replenished supplies to maintain a safe and healthy work environment.
- Took customer orders and conveyed to team members for preparation.
- Trained new team members in cash register operation, stock procedures, and customer services.
Cashier
New York Fries
Richmond
06.2016 - 11.2018
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Addressed and resolved customer concerns and complaints.
Sales and Customer Service
Gap
Richmond
01.2017 - 10.2018
- Handled sales floor needs, including updating pricing and signage.
- Greeted customers with a friendly and welcoming attitude.
- Cross-trained in multiple customer-facing and back-end positions in support of team needs.
- Assisting customer online on how to place their orders or replacement online.
- Answering calls and responding live chat from customers who are inquiring more about the products. • Responding emails from customers who needs parts replacement.
Education
Diploma -
Canadian Tourism College
Vancouver, BC02-2020
High School Diploma -
John Oliver Secondary School
Vancouver,BC03-2018
Skills
- High-energy attitude
- Fluent in English and Tagalog
- Flexible schedule
- Dependable and reliable
- Organized
- Strong work ethics and positive attitude
- Customer Service
- Pleasing personality
- Inventory management
- Team development
- Systems and automation applications
- Time management
- Basic computer skills
- Adaptive team leader
- Resulution-oriented
- Strong communication skills
- Problem-Solving
- Calm and Professional Under Pressure
- Customer service excellence
- Product Sales
ENGAGE IMMIGRANT YOUTH PROGRAM
Youth Leader 10/2013 to 06/2018
• Mentored, instructed and supervised participating youths through collaborative efforts with like-minded, creative and inspirational team members.
• Welcome and meet with youth who are new to Vancouver.
• Participated on different Team Building activities.
Timeline
Seasonal Customer Service
Pandora
12.2023 - 02.2024
Sales Associate and Cashier
Kate Spade New York
06.2022 - 10.2023
Cashier and Customer Service
Skechers
05.2019 - 10.2023
Cashier and Barista
Starbucks
02.2017 - 11.2018
Sales and Customer Service
Gap
01.2017 - 10.2018
Cashier
New York Fries
06.2016 - 11.2018
Diploma -
Canadian Tourism College
High School Diploma -
John Oliver Secondary School
Similar Profiles
Mariel CompletoMariel Completo
Sales Lead at PandoraSales Lead at Pandora
Anna TruongAnna Truong
Seasonal Sales Associate at PandoraSeasonal Sales Associate at Pandora
Nataly HardanNataly Hardan
Sales Associate at PandoraSales Associate at Pandora