Neza Mudden
Vancouver,BC
Summary
Dynamic bilingual interpreter with UNHCR India, skilled in cross-cultural communication and client support. Enhanced patient outcomes through effective interpretation in healthcare settings. Proven ability to build relationships and maintain confidentiality while delivering accurate translations. Recognized for improving service quality and fostering teamwork in diverse environments.
Overview
25
25
years of professional experience
1
1
Certification
Work History
INTERPRETER
UNHCR INDIA
DELHI, INDIA
10.2013 - 06.2025
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
- Communicated with clients to understand interpreting needs and provide best service possible.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Expedited emergency response efforts, working closely with law enforcement, medical personnel, or first responders to provide immediate language support as needed.
- Ensured compliance with UN standards and best practices by maintaining up-to-date knowledge of relevant terminology and concepts.
ACADEMIC GIRLS' HOSTEL MANAGER
CFSI MYANMAR
MAUNGDAW, RAKHINE, MYANMAR
01.2010 - 10.2012
- Monitored employee performance and conducted regular evaluations to help improve customer service, boosting overall satisfaction.
- Improved communication among team members by implementing regular meetings and open channels for sharing concerns or ideas.
- Collaborated with maintenance teams to address any repair needs promptly, minimizing disruptions to students experiences.
- Developed strong relationships with school authorities to ensure their timely school admission.
- Provided exceptional leadership as Hostel Manager by fostering teamwork amongst staff members and consistently prioritizing Girls students' requirements.
- Developed comprehensive emergency plans to ensure safety protocols were followed by both staff members and school girls during unforeseen situations.
- Managed staff schedules to ensure smooth operations and sufficient coverage during peak hours.
- Overhauled inventory management system to effectively track supplies and reduce waste in purchasing decisions.
- Administered payroll duties accurately and efficiently, maintaining timely payments to all staff members.
- Maintained a high level of cleanliness and safety throughout the hostel, resulting in positive reviews from guests.
- Negotiated favorable contracts with landlords that resulted in cost savings without compromising on quality or service.
- Established relationships with parents to offer service, enhancing their overall experience.
ADMINISTRATIVE AND FINANCE CLERK
CFSI MYANMAR (CSSEP)
MAUNGDAW, RAKHINE, MYANMAR
10.2008 - 10.2010
- Managed accounts payable and receivable, ensuring all transactions were recorded accurately and on time.
- Provided excellent service when addressing inquiries related to billing or account issues, resolving disputes efficiently and professionally.
- Maintained organized filing system for easy access to important financial documents.
- Facilitated smooth month-end closing processes by preparing necessary account analyses, and supporting schedules.
- Contributed to the success of audit procedures through diligent document review and preparation.
- Supported budget preparation and management for special projects.
- Collaborated with colleagues to resolve any discrepancies in financial records or reports.
- Ensured timely processing of invoices for accurate financial reporting.
- Prepared inter-departmental correspondence, technical memos and reports.
- Monitored cash flow, tracking incoming payments, and managing outstanding balances to maintain optimal liquidity levels.
- Reduced discrepancies in financial records through meticulous attention to detail and thorough data verification.
- Assisted with budget preparation, providing accurate financial data for informed decisionmaking.
- Prepared accurate financial statements by compiling and analyzing financial information from various sources.
- Safeguarded company assets by maintaining proper internal controls over cash handling procedures.
- Maintained and supported effective records management in both hardcopy and digital formats.
- Prepared logical and accessible reports to support financial forecasting.
- Tracked and documented employee sick, vacation and personal time and submitted invoices for disbursement to payroll.
- Assisted in the development of annual budgets, gathering relevant information from department heads as needed.
- Managed office inventory and ordered new supplies when items were running low.
- Minimized risk of errors by accurately processing invoices, payments and other financial transactions.
- Maintained accurate records of financial transactions in alignment with regulatory requirements.
- Reconciled and recorded receipts, incoming cash, and other fiscal transactions.
FIELD LOGISTICIAN
MSF MYANAMR
NORTHERN RAKHINE STATE, MYANMAR
01.2004 - 10.2008
- Developed risk mitigation strategies for potential supply chain disruptions, ensuring medical emergency continuity during unforeseen events.
- Managed relationships with vendors, labors, local boats and suppliers, resulting in improved service levels and cost savings.
- Analyzed transportation data to identify trends and opportunities for cost reduction or service improvements.
- Collaborated with cross-functional teams as well as local authorities to develop comprehensive logistics plans for the upcoming mobile malaria clinics and field clinics.
- Ensured the accuracy of inventory records by conducting regular audits and reconciliations.
- Participated in budget planning activities, providing input on anticipated logistical expenses and resource needs for upcoming fiscal periods.
- Reduced transportation costs for the organization by negotiating with carriers and optimizing routes.
- Updated and maintained databases to track shipments and inventory.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Prepared and presented reports to management on logistics performance.
Laboratory Technician, Malaria/STI Lab Team Leader
MSF Myanmar
Maungdaw, Northern Rakhine, Myanmar
05.2000 - 12.2005
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
- Documented information by maintaining daily logs and equipment record books.
- Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
- Collected and performed analytical testing on in-process product.
- Trained junior technicians on laboratory techniques and safety protocols, enhancing overall team proficiency.
- Participated Drug Sensibility Drives for one year
- Collected sample from malaria patients and STI patients
- Worked very closely with fellow laboratory team and cross-check slide to minimize the error rate.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Trained and supervised junior technicians in laboratory protocols.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
Bachelor of Arts - Law
Sittwe University
Sittwe, Rakhine State, Myanmar10-2008
Skills
- Fluent bilingualism
- Client support
- Professional ethics
- Client confidentiality
- Interpersonal communication
- Cross-cultural communication
- Relationship building
- Stress management
- Interpretation
- Written document translation
- Excellent communication
- Multitasking
- Organizational skills
Accomplishments
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Professional Working
Hindi
Professional Working
burrmese
Full Professional
Rohingya
Native or Bilingual
Bangli
Professional Working
Certification
- Sexual and Gender Base Violence
- Ethics of the Interpreter
- UNHCR Code of Conduct
- Protection from Sexual Exploitation
- Administrative and Logistics
- Malaria Microscopist
- Health Educator
- Water Pond Digging and Labor Management
- Livelihood Assesment
Timeline
INTERPRETER
UNHCR INDIA
10.2013 - 06.2025
ACADEMIC GIRLS' HOSTEL MANAGER
CFSI MYANMAR
01.2010 - 10.2012
ADMINISTRATIVE AND FINANCE CLERK
CFSI MYANMAR (CSSEP)
10.2008 - 10.2010
FIELD LOGISTICIAN
MSF MYANAMR
01.2004 - 10.2008
Laboratory Technician, Malaria/STI Lab Team Leader
MSF Myanmar
05.2000 - 12.2005
Bachelor of Arts - Law
Sittwe University