Neyla Laout
Ottawa,ON
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the finance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Experience Associate
TD
09.2022 - Current
- Computer and software skills, Quality customer service, Communication and engagement towards clients Day-to-day transaction skills (Deposits, Withdrawals, wires, etc.)
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- I championed a culture of continuous learning, fostering professional development opportunities to enhance my skills and knowledge.
- Delivered energetic responses to customers in-branch and by telephone, going above and beyond to serve their needs.
- Identified customer needs and wants to enhance customer experiences and boost sales.
Personal Banking Advisor
TD
03.2022 - 09.2022
- Conducted financial due diligence on potential investments and acquisitions.
- Delivered strategic investment advice for individual and corporate clients.
- Contributed to client retention efforts by maintaining a high level of professionalism and exceptional customer support.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Enhanced customer experience by addressing inquiries, resolving issues, and providing prompt assistance.
- Analyzed business processes to identify cost savings and operational efficiencies.
Credit Counselor
CIBC
12.2021 - 01.2022
- Paid attention to detail while completing assignments.
- Cultivated interpersonal skills by building positive relationships with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- I gained in-depth knowledge of various financial products and learned how to create effective financial plans for clients, helping them manage their debt, save for the future, and invest wisely.
- Cultivated a deep understanding of the emotional and psychological stress that financial difficulties can cause for clients.
Third Key Sales Associate
Dans Un Jardin
09.2020 - 09.2021
- Third key holder: management of the store during the weekends; management of paperwork; customer-focused service; deep knowledge of the products and inventory, ability to use the cash register.
- Generated sales reports and presentations for senior management.
- Created promotional materials to advertise products and services.
- Used an in-store system to locate inventory and place special orders for customers.
- Maintained relationships with customers to maximize sales opportunities.
Sales Associate
Simons
10.2019 - 01.2020
- Management of the store during the weekends.
- Management of paperwork; customer-focused service; deep knowledge of the products and inventory; Ability to use the cash register.
- Recommended complementary purchases to customers, increasing revenue.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Sales Associate
Old navy
06.2019 - 09.2019
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Sales Associate
MR.Pretzel
06.2019 - 09.2019
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Created an inviting environment for customers by maintaining store organization and cleanliness.
- Engaged with customers to effectively build rapport and lasting relationships.
- Engaged with customers to build rapport and loyalty.
Coaching Assistant
Club Laurentien of Taekwondo
01.2017 - 06.2017
- Mentored younger less experienced athletes by providing guidance encouragement advice navigating challenges inherent competitive sports.
- Established open lines communication between coaching staff players parents addressing concerns resolving conflicts and fostering collaborative team environment.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
- Collaborated with other coaching staff to share best practices, fostering a culture of continuous improvement within the sports program.
Education
Honours Bachelor of Commerce - Accounting
University of Ottawa
Ottawa, ON12.2025
Diploma of Collegial Studies - Business Administration
Bois-de-Boulogne College
Montreal, QC06.2021
High School Diploma -
International School of Laval -D.E.S And D.E.S.I
Laval, QC06.2019
Skills
- Communication and Interpersonal skills
- Teamwork skills
- Data Management
- Calm and Professional Under Pressure
- Data Entry
- Computer Skills
- Sales Transactions
- Policies and Procedures Adherence
Languages
French
Native or Bilingual
English
Native or Bilingual
Distinctions
- More than a hundred community service hours were completed within the international program.
- Ability of change adaptation
- Efficient management of multiple tasks
Timeline
Customer Experience Associate
TD
09.2022 - Current
Personal Banking Advisor
TD
03.2022 - 09.2022
Credit Counselor
CIBC
12.2021 - 01.2022
Third Key Sales Associate
Dans Un Jardin
09.2020 - 09.2021
Sales Associate
Simons
10.2019 - 01.2020
Sales Associate
Old navy
06.2019 - 09.2019
Sales Associate
MR.Pretzel
06.2019 - 09.2019
Coaching Assistant
Club Laurentien of Taekwondo
01.2017 - 06.2017
Honours Bachelor of Commerce - Accounting
University of Ottawa
Diploma of Collegial Studies - Business Administration
Bois-de-Boulogne College
High School Diploma -
International School of Laval -D.E.S And D.E.S.I
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