Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Nexhat Reka

Windsor

Summary

Dynamic Sales Associate with a proven track record at Eastway Toyota, excelling in customer service and negotiation tactics. Achieved high customer satisfaction levels through exceptional service and follow-ups, leading to repeat business and referrals. Skilled in inventory control and sales training, adept at closing deals and surpassing sales goals through effective teamwork and collaboration.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Sales Associate

EastwayToyota
04.2023 - Current
  • Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
  • Delivered exceptional customer service, addressing concerns and resolving issues promptly.
  • Worked closely with service department to ensure client satisfaction after purchase and during maintenance visits.
  • Answered telephone and email inquiries from potential customers.
  • Achieved high levels of customer satisfaction through consistent follow-ups post-sale to address any questions or concerns.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Completed registration paperwork and sales documentation.
  • Developed strong relationships with customers for repeat business and referrals.

Auto Body Painter

Windsor Mazda
11.2014 - 10.2023
  • Performed buffing and finishing duties at end of each paint job.
  • Prepared vehicles by removing unnecessary accessories and applying protections to adjacent surfaces.
  • Achieved seamless paint jobs by thoroughly prepping surfaces, including sanding, masking, and priming.
  • Increased productivity by efficiently managing multiple projects simultaneously while maintaining a high standard of quality control.
  • Operated hand-held spray guns and automated spray paint.
  • Ensured workplace safety by following strict guidelines for proper ventilation, equipment maintenance, and hazardous waste disposal.
  • Mixed colors to create required hues and appropriately mixed thinners.
  • Contributed to shop revenue growth by regularly completing challenging custom paint orders that attracted new clientele.
  • Delivered professional service with timely completion of touch-up requests and warranty repairs.
  • Primed, painted, varnished and lacquered walls and surfaces.
  • Safeguarded the environment by strictly adhering to company policies for proper disposal of hazardous materials and waste.

Auto Detailer

Windsor Mazda
04.2008 - 11.2014
  • Washed cars and trucks daily for auto dealership.
  • Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
  • Maintained a clean and organized workspace, ensuring optimal workflow and safety standards.
  • Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
  • Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
  • Applied wax to vehicle exteriors and buffed to brilliant shine.
  • Exceeded client expectations by paying close attention to detail and promptly addressing any concerns or issues, resulting in a strong reputation for excellence within the community.
  • Shined vehicle windows and windshields to remove water spots.
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
  • Contributed to a positive workplace atmosphere by demonstrating strong teamwork skills and a commitment to excellence in service delivery.
  • Applied ceramic coatings for long-lasting protection against environmental hazards, increasing vehicle longevity.
  • Managed inventory of cleaning supplies and equipment, ensuring availability for efficient completion of tasks at hand.
  • Collaborated with team members to complete large-scale projects within tight deadlines, maintaining a high level of quality workmanship.
  • Served as a trusted expert in auto detailing techniques, advising colleagues on best practices for achieving desired results.
  • Assisted in training new hires on company policies and procedures as well as specific techniques required for their role as an Auto Detailer.
  • Promoted company services through word-of-mouth marketing efforts and positive customer interactions, driving business growth.
  • Utilized industry-leading products and techniques for optimal vehicle care, extending the life of clients'' investments.
  • Maintained clean, tidy and safe work environment.
  • Washed, waxed, and buffed vehicle bodies for professional shine.
  • Applied protective agents, including sealants, to protect surfaces.
  • Removed dirt and debris from vehicle and equipment interiors.
  • Maintained records of cleaning activities.

Auto Detailer

Overseas Motors Bmw , Mercedes Benz of Windsor
01.2001 - 04.2008
  • Washed cars and trucks daily for auto dealership.
  • Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
  • Maintained a clean and organized workspace, ensuring optimal workflow and safety standards.
  • Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
  • Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
  • Applied wax to vehicle exteriors and buffed to brilliant shine.
  • Exceeded client expectations by paying close attention to detail and promptly addressing any concerns or issues, resulting in a strong reputation for excellence within the community.
  • Conducted thorough inspections of vehicles before and after detailing to ensure complete customer satisfaction.
  • Shined vehicle windows and windshields to remove water spots.
  • Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
  • Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
  • Performed high-quality paint correction tasks to remove scratches and swirl marks, resulting in improved vehicle appearance.
  • Streamlined the detailing process for increased efficiency and reduced turnaround time.
  • Served as a trusted expert in auto detailing techniques, advising colleagues on best practices for achieving desired results.
  • Assisted in training new hires on company policies and procedures as well as specific techniques required for their role as an Auto Detailer.
  • Promoted company services through word-of-mouth marketing efforts and positive customer interactions, driving business growth.
  • Utilized industry-leading products and techniques for optimal vehicle care, extending the life of clients'' investments.
  • Maintained clean, tidy and safe work environment.
  • Provided exceptional customer service and addressed customer inquiries.
  • Applied protective agents, including sealants, to protect surfaces.
  • Collected and disposed of trash in vehicle console spaces and under seats.
  • Restored luster to vehicle interiors, including upholstery and vinyl.

Education

Automotive Course

Georgian College
Barrie, ON
10.2023

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Reliable and punctual
  • Problem-Solving
  • Sales expertise
  • Product Sales
  • Sales Training
  • Inventory Control
  • Sales Goals Attainment
  • Negotiation Tactics

Languages

English
Full Professional

Certification

  • Certified Auto Painter , Paint Bull , Saginaw Michigan U.SA
  • Certified Dent Removal , Paint Bull , Saginaw Michigan

U.S.A

  • Certified Auto Interior Repair , Paint Bull Saginaw Michigan U.S.A
  • Certified Wheel Repair , Paint Bull Saginaw Michigan U.S.A

Timeline

Sales Associate

EastwayToyota
04.2023 - Current

Auto Body Painter

Windsor Mazda
11.2014 - 10.2023

Auto Detailer

Windsor Mazda
04.2008 - 11.2014

Auto Detailer

Overseas Motors Bmw , Mercedes Benz of Windsor
01.2001 - 04.2008

Automotive Course

Georgian College

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Nexhat Reka