Newton Borges

- Oversaw a U.S.A. sales territories that generated approximately $1.4M in total revenue for 2024.
- Personally managed entire sales cycles for deals totalling ~ $500K, including preparing quotes, order entry, technical support, coordination with internal teams, and customer communication.
- Drove a 20% increase in repeat business by maintaining strong relationships and providing ongoing
technical support to existing engineering solutions.

• Engaged with clients in Western Canada & the U.S. to assess their needs, gathered technical information, reviewed project specifications in order to provide necessary solutions for products like Flexible metal hoses & connectors, Rubber, Metal & Fabric expansion joints.
• Provided technical support and responded promptly to client RFI's.
• Possessed a good understanding of SF product applications and its incorporation in process piping and HVAC systems.
• Provided manufacturing cost estimates & lead times based on customer RFQ's.
• Prepared formal quotes & customer orders by proficiently using ERP software like Visual manufacturing.
• Gained knowledge on ASME piping codes (B31.1, B31.3) & EJMA standards, Material properties, Metallurgy, NDE & welding procedures.
• Worked hand in hand with outside sales in ensuring customer success & satisfaction.
• Handled product buy & sell's and ensuring a competitive pricing & lead time is secured.
• Coordinated & Liaised with outside sales, engineering, manufacturing & shipping, purchasing, accounts and quality regarding pricing, orders, approval & construction drawings, parts delivery, product documentation, invoicing, payment terms and shipment schedules.

• Provided product technical support and remote mechanical & electrical troubleshooting for E-bikes & related accessories
• Led, directed and motivated a technical support team to ensure client satisfaction
• Handled E-bike customer warranty concerns and RMA approvals.

- Introduced creative teaching-learning means & strategies
- Increased the student pass percentage by approximately 50%.

• Lectured & tutored students in Mechanical and Automotive Engineering, Mechanical parts design, Manufacturing processes, Hydraulic machinery, Automotive Engines & Transmissions/gearboxes.
• Engage in tutorials on product design, assembly, drafting, geometric dimensioning, and tolerancing using CAD software like AutoCAD and SolidWorks.
• Cultivated critical thinking skills through challenging assignments that required analysis, and
  evaluation of information from various sources
• Designed syllabi for courses focusing on Mechanical and Automotive Engineering. Initiated
  collaborations with local industries for student internship opportunities

• Responsible for parts localization & development with indigenous vendors (Sheet metal, Cast, Welded structures, Machined, Hydraulic & Bought-out parts)
• Analyzing engineering costing estimate sheets & price negotiation during first article approval process
• Mediating between the vendor & quality department to make sure product quality & documentation are in line with company requirements
• Working closely with vendors to understand their production processes (eg: Metal cutting, forming, machining, fabrication, welding, finishing, coating etc.) and suggest process improvements to enhance product quality
• Procuring parts for regular production and delivery scheduling using ERP software's like SAP B1 & SAP R3.