Summary
Overview
Work History
Education
Skills
Timeline
Generic

Newsha Choudary

Toronto

Summary

Experienced being manager's assistant and consultant with over 2 years of experience in S.G.S Company. Great reputation for resolving problems and improving customer satisfaction. Experienced consultant over 6 months in S.G.S Company. Furthermore, as manager's assistant learned to be outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction.
Excels in calendar management, scheduling, data-entry and database administration. Moreover, experienced ESL Tutor with over one year of successful experience in creating and managing small groups, able to organize, and planning skills. Also, experienced Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Manages sales tasks with efficiency and accuracy. Proficient in monitoring security and serving diverse customer needs. Clothing Sales Assistant specializes in retail apparel sales. Customer service expert knowledgeable about on-trend fashions and products. Brings excellent experience in major brand sales within fashion-forward customer demographic. Additionally, experienced working as a Barista in the Starbucks company for over 3 years. Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Have the strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.

Overview

7
7
years of professional experience

Work History

Manager's Assistant

Akam Bituman Company
04.2023 - Current
  • Responded to and directed over 30 incoming calls and other communication daily.
  • Scheduled meetings and managed calendar.
  • Attended monthly sales meetings and reported pertinent information to employees.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Volunteered to help with special projects of varying degrees of complexity.

Barista

Starbucks
08.2021 - 08.2024
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Identified issues, analyzed information and provided solutions to problems.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Developed team communications and information for meetings.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Worked with customers to understand needs and provide excellent service.
  • Managed over 500 customer orders per day, because the location is mostly busy.

ESL Tutor

TAIE International Institute
09.2019 - 08.2020
    • Built opportunities for real-world language use and learning outside classroom or formal learning environment.
    • Assessed student proficiency and designed lesson plans to target weak areas.
    • Worked with students in-person and via online classroom technology.
    • Responded to after hours email and telephone requests to provide students assistance with specific questions.
    • Administered feedback to students using positive reinforcement techniques to encourage and build confidence.
    • Used Microsoft Office Suite (Word, PowerPoint) and Google Drive for word processing and spreadsheets.
    • Managed schedule of 10+ weekly appointments helping students with homework, test prep, and advanced placement examinations

Consultant

S.G Star Company
05.2019 - 08.2019
    • Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
    • Created detailed roadmaps of action items and project goals and provided reporting and analysis to inform budgeting and planning.
    • Provided updates to all stakeholders on key milestones for projects.
    • Increased satisfaction by 20%.

Manager's Assistant

S.G Star Company
06.2017 - 08.2019
    • Responded to and directed incoming calls and other communication.
    • Monitored and managed social media accounts, and increased followers by 30%.
    • Managed filing system, entered data and completed other clerical tasks.
    • Scheduled meetings and managed calendar.
    • Attended monthly meetings and reported pertinent information to employees.
    • Able to work with Excel and Google calendar.

Clothing Sales Assistant

Iranian clothing store
05.2018 - 09.2018
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Listened to clients and introduced solutions to satisfy business and personal needs.
  • Worked to build relationships with customers and built potential for additional sales.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Set up dressing rooms as customers shopped to increase number of selections and make experience more enjoyable.
  • Greeted and served up to 20 customers per day on entry to clothing store

Education

Bachelor of Arts - Global Business Management

Toronto Metropolitan University (Ryerson)
350 Victoria St, Toronto, ON M5B 2K3
10.2024

Skills

  • Organization and Planning Skills
  • Verbal and Written Communication
  • Relationship Building
  • Client Relationships
  • Technical Skills: Microsoft Office Suite (Word, Excel, PowerPoint), Social Media Platform (Instagram, Facebook, Snapchat, WhatsApp)
  • Store opening and closing
  • Product and service sales
  • Customer Service

Timeline

Manager's Assistant

Akam Bituman Company
04.2023 - Current

Barista

Starbucks
08.2021 - 08.2024

ESL Tutor

TAIE International Institute
09.2019 - 08.2020

Consultant

S.G Star Company
05.2019 - 08.2019

Clothing Sales Assistant

Iranian clothing store
05.2018 - 09.2018

Manager's Assistant

S.G Star Company
06.2017 - 08.2019

Bachelor of Arts - Global Business Management

Toronto Metropolitan University (Ryerson)
Newsha Choudary