Newin Edwin
PACKAGING ENGINEER
Dartmouth,NS
Summary
Passionate candidate experienced in the hospitality and health industry, with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge.
Overview
4
4
years of professional experience
2024
2024
years of post-secondary education
3
3
Certifications
Work History
Client Service Associate - Planning & Scheduling
Von Canada
12.2023 - 03.2025
- Provides regular collaborative effort, support and advice to the CSAs in the completion of their job functions, identifying and troubleshooting relevant issues.
- Posts Key Performance Indicators and reviews weekly metrics with CSA team and Manager, Care and Service.
- Organizes the CSA daily workflow and tasks to ensure the CSA daily standard work and standard process are completed.
- Reviews team folders, Outlook, Calls, CellTrak portal and mailboxes to ensure work is being handled on a timely basis.
- Trained in 2 softwares and helped content migration and new hire training for best results
- Monitors and maintains Call Centre Anywhere as directed by the Manager, Care and Service.
Chef
Famoso Neapolitan Pizzeria
12.2022 - 11.2023
- Collaborated with front-of-house staff to provide exceptional customer service experience.
- Created lists for kitchen personnel for daily food preparation tasks.
- Labeled and stored raw food ingredients in appropriate storage room, walk-in refrigerator, or freezer.
- Instructed new staff in proper food preparation, food storage and use of kitchen equipment and utensils.
- Adapted quickly when presented with changes in orders or allergy requests from customers.
Cashier
Jucy birds
06.2023 - 10.2023
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Built and maintained positive working relationships with co-workers.
- Provided excellent customer service by greeting customers and offering assistance.
- Delivered exceptional customer service at all points of contact.
Supervisor / Cashier
Pita factory
06.2021 - 12.2022
- Demonstrated expertise in managing cashier operations, training staff and resolving customer inquiries.
- Instructed staff on proper use of registers as well as closing out procedures at end of day and shift.
- Assisted customers with product selection, answered questions regarding store promotions.
- Utilized problem solving skills to resolve customer complaints quickly and effectively.
- Conducted inventory management activities including cycle counts, stock checks and product rotation.
- Resolved customer complaints in a timely and effective manner.
Education
Advanced Diploma - packaging engineering
Conestoga
High School Diploma - undefined
Alberts
Skills
Effective Communication
Critical Thinking
Judgment and Decision-Making
Active Listening
Team Leadership & Supervision
Operational Planning & Workflow Management
Conflict Resolution & Customer Relations
Staff Training & Development
Time & Resource Management
Scheduling Systems ( Procura, Alayacare, CellTrak, Call Centre,)
KPI Monitoring & Reporting
Communication & Interpersonal Skills
Adaptability & Cross-functional Collaboration
Collaborative Relationships
CRM software usage
Multitasking skills in a high pressure environment on a consistent basis
Certification
SMART SERVE
fully licensed and owns car and is flexible to change locations as required by the job title
flexible to change locations as required by the job role
Timeline
Client Service Associate - Planning & Scheduling
Von Canada
12.2023 - 03.2025
Cashier
Jucy birds
06.2023 - 10.2023
Chef
Famoso Neapolitan Pizzeria
12.2022 - 11.2023
Supervisor / Cashier
Pita factory
06.2021 - 12.2022
High School Diploma - undefined
Alberts
Advanced Diploma - packaging engineering
Conestoga