Nevenka Zivkovich

Provided Quickbooks Online Product support in regards to :

• Payroll, Payroll reports,Timekeeping
• Creating Invoice \ Contractor or vendor invoice payments
• Generate Estimates, Receipts
• Setting up Direct Deposit
• Invoicing, including Batch Invoicing
• Inventory and Sales tracking
• Projects
• Bill Management \ Bill Pay
• Expenses and Income
• Cash Flow
• Reconciliation
• Video communication software (SmartLook and Glance) to interact with clients
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

• First line of contact and consultant for personal banking clients
• Recommend right products and services that meet customer's needs
• Assisting customer with financial transactions
• Bill payments
• Transfer of funds
• Funds Hold Removal
• Debit card pin reset
• Online banking password reset
• Stop Payments
• Credit Cards applications
• Setting up Overdraft Protection
• Foreign Currency Exchange
• Ensured compliance with all applicable banking regulations

• Answered Inbound calls / Outbound call
• Support customers with billing questions, disputes of the late payment fees, account processing fees
• Processed incoming payments in accordance with established financial policies.
• Negotiated payment arrangements on past due owing receivable
• Arranged payment plan - ( PTP , promise to pay)
• Restoring suspended accounts due to non payment.
• Credit limit increase in order to help customer avoid any interruption of the service
• Dealing with write off accounts assigned to a collection agency due to non payment
• Calling customers in an attempt to make settlement offer and collect owing balance.
• Assist customers in resolving problem to avoid further delinquencies

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• Tech Support - troubleshooting cable TV set top box
• Monitored system performance to identify potential issues, FTR tool
• Used ticketing systems to manage and process support actions and requests.
• Diagnosed and troubleshot hardware, software and network issues.
• Resolved technical problems through effective troubleshooting techniques

• Answered inbound residential customers calls
• Assisted potential and existing customers inquiring about cable, internet, and phone services
• Quote prices, advising of sales terms and service agreement
• Placing orders, scheduling appointments
• Enjoy talking to people and establishing long-term, loyal customer base.