Neve Palmer
Edmonton,Alberta
Overview
5
5
years of professional experience
1
1
Certification
Work History
Showroom Manager
Accent Marble & Granite
Edmonton, AB
12.2023 - Current
- Developed strong relationships with vendors, negotiating favorable terms and securing exclusive product lines for the showroom.
- Implemented targeted marketing campaigns to attract new clients and increase brand awareness in the local market.
- Boosted customer satisfaction ratings through attentive service, addressing concerns promptly, and resolving issues effectively.
- Enhanced online presence by updating website content regularly with engaging visuals showcasing latest products available at the showroom.
Orange & Blue Ice Crew Member
Oilers Entertainment Group
Edmonton
07.2022 - Current
- Represent the Edmonton Oilers organization at games, events, and appearances throughout the community.
- Responsible for ensuring fans have the best experience as possible and creating moments for them to remember.
- Assist with activities, contests, and promotions.
- Responsible for skating to remove snow build-up on ice during television time outs.
Lead Merchandiser
TSC Nursery
Edmonton, AB
05.2022 - 10.2023
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information and pricing.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Maximized performance by monitoring daily activities and mentoring team members.
Receptionist/Lifestyle Consultant
Massage Heights
10.2021 - 05.2022
- Connected clients with available resources to improve plan success.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
Personal Facilitator
University of Alberta OnCampus
06.2019 - 01.2022
- Offered caring companionship and emotional support.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Sales Lead Keyholder
ALDO Accessories
08.2020 - 12.2021
- Used POS system to process sales, returns, online orders and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Completed store opening and closing procedures.
- Improved customer service by projecting friendly and knowledgeable attitude.
Education
Interior Design Technology Diploma -
Northern Alberta Institute of Technology
Edmonton, ABHigh School Diploma -
Vimy Ridge Academy
Edmonton, ABSkills
- Prospecting Clients
- Membership Sales
- Client Service
- Customer Loyalty
- Computer Technology
- Business Growth
- Supportive Care
- Planning and Prioritization
- Positive Attitude and Energetic
- Customer Needs Assessment
- Available Nights, Weekends and Holidays
Certification
Canadian Red Cross Standard First Aid & CPR/AED Level C
Additional Information
References available upon request.
Timeline
Showroom Manager
Accent Marble & Granite
12.2023 - Current
Orange & Blue Ice Crew Member
Oilers Entertainment Group
07.2022 - Current
Lead Merchandiser
TSC Nursery
05.2022 - 10.2023
Receptionist/Lifestyle Consultant
Massage Heights
10.2021 - 05.2022
Sales Lead Keyholder
ALDO Accessories
08.2020 - 12.2021
Personal Facilitator
University of Alberta OnCampus
06.2019 - 01.2022
Interior Design Technology Diploma -
Northern Alberta Institute of Technology
High School Diploma -
Vimy Ridge Academy