Summary
Overview
Work History
Education
Skills
Timeline
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Nevaeh Gough

Calgary

Summary

An enthusiastic server with over 3.5 years of experience in the vibrant hospitality industry. I excel in orchestrating seamless dining experiences by expertly managing waitlists and reservations. With a knack for event coordination and a flair for customer service, I thrive even under pressure. My attention to detail and time management skills ensure every guest feels valued and attended to. Renowned for cultivating a friendly atmosphere, I love building connections with guests and working closely with my team.

Overview

2
2
years of professional experience

Work History

Bottle Server

PAPI Night Club
09.2024 - Current
  • Greeted and seated VIP & celebrity clients, ensuring a welcoming and upscale atmosphere.
  • Provided personalized service by anticipating guest needs and offering tailored recommendations.
  • Performed with high efficiency in crowded, loud, and stressful environments.
  • Increased sales by upselling premium bottles, mixers, and additional services.
  • Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
  • Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service.
  • Collaborated with bartenders, bussers, and managers to ensure timely delivery of orders.
  • Promoted a fun and engaging environment while upholding high standards of professionalism and customer care.

Bar Server / Head Host

The Keg Steakhouse + Bar
10.2023 - 05.2024
  • Took detailed drink and food orders from guests, offering knowledgeable recommendations upon request with accuracy.
  • Processed cash, credit card, and electronic payments accurately and efficiently through the point-of-sale system.
  • Uphold cleanliness and organization standards in the bar area, including regularly wiping down of surfaces, glass cleaning, and restocking supplies.
  • Collaborate seamlessly with bartenders, servers, and kitchen staff to ensure smooth operations and exceptional service delivery.
  • Provided consistent outstanding customer service by being attentive, friendly, and well-versed in the menu and its offerings.
  • Stayed on top of all opening and closing duties while always finding a way to make the operations of the restaurant smooth and efficient in slow periods of a shift.
  • Welcomed guests as they enter the restaurant with a warm and friendly demeanour.
  • Managed the waitlist during peak hours, accurately estimating wait times and updating guests on their table status.
  • Escorted guests to their tables, presenting menus and providing any necessary assistance along the way whilst removing additional cutlery and wine glasses.
  • Communicated effectively with servers and hosts to ensure they were aware of new guests and table statuses.
  • Coordinated reservations, ensuring accuracy and timeliness.
  • Maintained communication with the kitchen and serving staff to optimize table turnover while respecting reservation times.
  • Kept the hostess stand area clean and organized at all times whilst maintaining the responsibility of answering the phone.
  • Assisted in keeping the dining area clean by bussing tables during busy periods or when necessary.
  • Address guest complaints or concerns promptly and professionally, escalating to management when necessary.
  • Treat all guests and colleagues with respect and courtesy, fostering a positive work environment.
  • Provided training to new hosts, improving team performance and service quality.
  • Implemented new seating strategies to maximize dining space utilization.

Head Host / Server

Jack Astors
06.2023 - 10.2023
  • Greeted guests as they arrived at the restaurant with a warm and welcoming demeanour.
  • Worked closely with fellow hosts, servers, and kitchen staff to ensure smooth seating and dining experience for all guests.
  • Responded promptly to guest inquiries and requests, providing information about the restaurant, menu items, and special promotions.
  • Responded promptly to guest inquiries and requests, providing information about the restaurant, menu items, and special promotions.
  • Handled reservations, both in-person and over the phone, while inputting reservation details into the system accurately.
  • Maintained cleanliness and organization at the hostess station and around the restaurant when needed; whilst adhering to company policies and procedures regarding guest service and safety.
  • Worked efficiently under pressure during peak dining hours to ensure all guests were seated promptly and accurately.
  • Participated in ongoing training and development programs provided by the restaurant.
  • Effectively managed my time in high-pressure situations, providing excellent attention to detail when taking guest requests to ensure pristine customer satisfaction.
  • Demonstrated impressive knowledge of menu items, including ingredients, preparation methods, and potential dietary concerns.

Hostess

Coras Breakfast and Lunch
11.2022 - 05.2023
  • Warmly welcomed guests upon arrival and efficiently seated them, ensuring guest satisfaction.
  • Managed waitlists during busy periods and organized table assignments.
  • Effectively handled reservations, confirming bookings, and ensuring accurate table allocation.
  • Coordinated with servers and kitchen staff to accommodate special requests and large parties.
  • Built positive relationships with guests, creating a friendly and inviting atmosphere.
  • Maintained and organized seating chart and floor plan, optimizing table turnover and restaurant capacity.
  • Collaborated with servers to ensure efficient service flow.
  • Facilitated communication between guests and servers to ensure accurate order delivery.
  • Demonstrated in-depth knowledge of Cora's breakfast menu items, specials, and promotions

Education

High School Diploma -

Stephen Lewis Secondary School
Thornhill, ON
06-2024

Skills

  • Customer satisfaction
  • Communication

Timeline

Bottle Server

PAPI Night Club
09.2024 - Current

Bar Server / Head Host

The Keg Steakhouse + Bar
10.2023 - 05.2024

Head Host / Server

Jack Astors
06.2023 - 10.2023

Hostess

Coras Breakfast and Lunch
11.2022 - 05.2023

High School Diploma -

Stephen Lewis Secondary School

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Nevaeh Gough