Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nevaeh Gough

Thornhill,ON

Summary

As an experienced hostess, server, and sales associate with a strong track record in creating welcoming environments, managing reservations, and delivering exceptional customer service; meeting and exceeding workplace expectations all the while maintaining a friendly demeanor, and effective communication, within fast-paced settings, provides me with foundation to leveraging my combined expertise in hosting and sales to deliver outstanding customer experiences in my next role.

Overview

1
1
year of professional experience

Work History

Cashier/Sales Associate

Paul Opplong
06.2023 - 09.2023
  • Proficient in accurately processing cash, credit, and debit card transactions.
  • Maintained a high level of accuracy in cash drawer reconciliation.
  • Provided exceptional customer service by actively assisting customers with product inquiries and purchases.
  • Resolved customer complaints and inquiries in a professional and friendly manner.
  • Consistently met or exceeded sales targets through upselling and cross-selling techniques.
  • Contributed to store visual displays and merchandising efforts to attract customers and promote featured products.
  • Helped maintain a clean and organized sales floor for an optimal shopping experience.
  • Assisted with inventory stocking, restocking, and cycle counting to ensure product availability.
  • Operated cash registers and POS systems with proficiency.
  • Processed returns, exchanges, and refunds efficiently and in accordance with company policies.
  • Managed high-traffic periods effectively, ensuring prompt customer service.
  • Handled multiple tasks simultaneously while maintaining attention to detail.

Head Hostess

Sebastian S
11.2022 - 03.2023
  • Warmly welcomed guests upon arrival and efficiently seated them, ensuring a pleasant dining experience.
  • Managed waitlists during busy periods and organized table assignments.
  • Effectively handled reservations, confirming bookings, and ensuring accurate table allocation.
  • Coordinated with servers and kitchen staff to accommodate special requests and large parties.
  • Built positive relationships with guests, creating a friendly and inviting atmosphere.
  • Maintained an organized seating chart and floor plan, optimizing table turnover and restaurant capacity.
  • Collaborated with servers to ensure efficient service flow.
  • Facilitated communication between guests and servers to ensure accurate order delivery.
  • Demonstrated in-depth knowledge of Cora's Breakfast menu items, specials, and promotions.
  • Served food and beverages promptly and in accordance with Cora's quality standards.
  • Engaged with guests, checked on their satisfaction, and promptly addressed any concerns.
  • Processed guest payments accurately and efficiently, including cash, credit, and debit transactions.
  • Maintained a tidy and organized server station, including utensils, condiments, and service items.
  • Conducted side work and closing duties to prepare for the next shift.

Head Hostess/Server Assistant

Tara R
07.2022 - 10.2022
  • Assisted in setting up banquet rooms, including arranging tables, chairs, and decorations, to ensure a visually appealing and functional event space.
  • Checked table settings and ensured they met the event's requirements and specifications.
  • Expertly served a variety of dishes and beverages to guests during banquets, conferences, and special events.
  • Carried out tray service, plated meals, and provided a high level of attention to presentation and detail.
  • Worked closely with other banquet servers, bartenders, and kitchen staff to coordinate service and maintain a seamless flow of food and beverages.
  • Helped maintain buffet stations, refilling dishes, and ensuring a tidy presentation.
  • Efficiently cleared tables, removed used dishes and utensils, and reset tables for the next course or service.
  • Efficiently handled multiple tasks simultaneously, such as answering phones, managing reservations, and assisting servers.

Education

High School Diploma -

Stephen Lewis Secondary School
Thornhill, ON
06.2024

Skills

    Customer Service

    Communication

    Adaptability

    Stress Management

    Time Management & Punctuality

    Problem-Solving

    Attention to Detail

    Leadership

    Cash Handling

    Organization

    Costumer loyalty

Timeline

Cashier/Sales Associate

Paul Opplong
06.2023 - 09.2023

Head Hostess

Sebastian S
11.2022 - 03.2023

Head Hostess/Server Assistant

Tara R
07.2022 - 10.2022

High School Diploma -

Stephen Lewis Secondary School

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Nevaeh Gough