Netsanet Getahun
San Francisco
Overview
8
8
years of professional experience
Work History
Surgical Practice Coordinator 3
University of California
07.2021 - Current
- Manage administrative tasks autonomously in a fast-paced, dynamic environment, supporting the Chief of Vascular Surgery and assisting with patient-related duties with minimal supervision.
- Serve as the primary liaison between patients and doctors, ensuring seamless communication and coordination throughout the entire treatment process.
- Oversee weekly clinics by ensuring all patients have scheduled or completed necessary diagnostic tests prior to their follow-up appointments, coordinate the retrieval of medical records and external imaging, and secure insurance authorizations for subsequent visits.
- Efficient triage in-basket messages and e-mails from patients, doctors, peers, and various departments, utilizing critical thinking and sound judgment to assess the urgency of clinical inquiries and make sure they are handled in a timely manner.
- Facilitate communication and coordination across departments to assist patients in navigating necessary pre-surgical services, including cardiac testing, cardiology clearance, pulmonary function tests, radiology imaging, lab tastings and more, ensuring all required steps are efficiently completed.
- Maintain and update Excel spreadsheets to track high-risk surgical candidates, providing weekly status reports to the surgeon on completed pre-operative steps and securing surgery dates for patients.
- Instruct patients in exam rooms on surgery details, including date, arrival time, and location. Communicate the need for anesthesia consultation, lab work, and provide medication and NPO instructions
- Schedule follow up appointments and surgeries via EPIC and secure insurance authorizations and Letters of Agreement (LOAs) in advance.
- Handle a high volume of daily calls while multitasking and managing day-to-day operations
- Update surgeon's calendar.
- Perform Data entry for surgery stats three times a week.
Health Advocate
San Francisco General Hospital
01.2020 - 01.2021
- Served as a primary contact for patients referred to Health Advocates, ensuring they received necessary resources such as food assistance, housing support, and healthcare services.
- Utilized local community resources and online databases to connect 300+ patients and families with social services, benefits programs, and clinical support.
- Documented patient interactions and follow-up actions using REDCap.
- Communicated regularly with patients to ensure ongoing support.
Student Assistant
Disability Program and Resources Center (DPRC)
07.2017 - 05.2020
- Greeted students coming into the office and assisted them with their requests including providing them with paperwork, assistive technology tools, and informed them of all the resources offered by DPRC and completed the check in process for their visit with the disability specialists.
- Organized and scanned files to add them to DPRC records software, schedule appointments for the specialists to assist students with their approved accommodations.
Active member
Doctors Without Borders at SFSU
09.2017 - 03.2020
- Collaborated with other members for philanthropy events to support Doctors Without Borders' international organization.
- Coordinated medical volunteer events to provide essential meals and resources for individuals facing food insecurity.
- Worked collaboratively with teams of volunteers to ensure successful event outcomes.
- Developed strong interpersonal communication skills through outreach efforts.
Health Educator
Peer Health Exchange
09.2017 - 05.2019
- Facilitated 13 health education workshops at Title 1 schools, covering topics such as sexual health, substance abuse, and mental health, ensuring clear communication and understanding of sensitive topics.
- Managed weekly discussions with 25 high school students, providing a safe and supportive environment for discussions on consent and mental health.
- Developed strong interpersonal communication skills by addressing diverse health topics.
Education
Bachelor's of Science - Biology-Physiology, Minor in Chemistry
San Francisco State University
San Francisco, CA05.2020
Skills
- Multitasking/Time management
- Proficiency in EPIC
- Team-oriented
- Microsoft (Word, Excel, PowerPoint)
- Interpersonal skills
- Organizational skills
- Detail-oriented
- Medical terminology
- Conflict resolution and de-escalation
- Adaptability
- Strong Knowledge of HIPAA
Languages
English
Native or Bilingual
Amharic
Full Professional
Timeline
Surgical Practice Coordinator 3
University of California
07.2021 - Current
Health Advocate
San Francisco General Hospital
01.2020 - 01.2021
Active member
Doctors Without Borders at SFSU
09.2017 - 03.2020
Health Educator
Peer Health Exchange
09.2017 - 05.2019
Student Assistant
Disability Program and Resources Center (DPRC)
07.2017 - 05.2020
Bachelor's of Science - Biology-Physiology, Minor in Chemistry
San Francisco State University
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