Netra Bhatt
Surrey,BC
Summary
Knowledgeable professional with background as Processing Officer. Skilled in managing data processing operations and ensuring compliance with regulatory standards. Demonstrated expertise in problem-solving and maintaining accurate records.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assessment and Benefit Processing Officer
Canada Revenue Agency
09.2022 - Current
- analyzed data to identify pertinent facts, and assessed evidence to make informed, timely decisions regarding the allocation of government-provided benefits via email,telephone and in-person occasionally.
- Reviewed identity documentation and supporting evidence to assess taxpayer eligibility for all benefits.
- Prioritized and organized workload based on risk and severity to meet deadlines.
- Investigated and resolved non-routine complaints as well as reviewed various different workflows for accuracy of file assessment.
- Provided classroom and/or on site training for development of training courses
Client Service Supervisor
Easypark- Vancouver
08.2019 - 09.2022
- Negotiated with external vendors on behalf of the organization securing favorable terms contributing positively towards cost savings measures for our parking lots.
- Collaborated closely with the Customer Care Manager and fellow Customer Care Team Leaders to drive continuous improvements within the Customer Care function, adapting to the demands of a fast-paced, rapidly evolving business environment.
- Monitored and reported individual KPIs on a daily, weekly, and monthly basis to track performance and identify areas for improvement.
- Implemented training programs for new hires, elevating team performance and client service standards.
- Developed strong relationships with clients, fostering trust and loyalty that resulted in repeat business.
Customer Service Manager
Walmart
10.2016 - 08.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Developed and managed scheduling for cashiers and customer support representatives, ensuring optimal staffing levels and efficient coverage.
- Facilitated cross-departmental meetings to ensure cohesive customer service strategies.
Education
Bachelor of Arts - Psychology
Douglas College
New Westminster, None12-2019
Skills
- Able to communicate effectively with others
- Independent and self reliant
- flexible mindset
- Proactive and diligent with work
- Critical thinking and effective decision making
Accomplishments
- Documented and resolved 50 cases per week which led to our department hitting KPI before Q4 with 92% accuracy rate.
Languages
English
Native or Bilingual
Hindi
Full Professional
Gujarati
Full Professional
Certification
- First Aid Certification
- BC Driver's License
Timeline
Assessment and Benefit Processing Officer
Canada Revenue Agency
09.2022 - Current
Client Service Supervisor
Easypark- Vancouver
08.2019 - 09.2022
Customer Service Manager
Walmart
10.2016 - 08.2019
Bachelor of Arts - Psychology
Douglas College
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