Nethursan Nallathamby
Scarborough,ON
Summary
Knowledgeable and dedicated professional with extensive experience in the banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. A committed team player known for collaborative efforts and fostering inter-departmental cooperation. Proactive self-starter with a passion for training and development.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Customer Care Consultant
Scotiabank
11.2017 - Current
- Supervise and motivate wealth/investment teams to maximize business performance.
- Generated weekly and monthly reports to highlight customer service performance and measure milestones.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborative projects with different business lines.
- Call, transaction review to ensure compliance targets are met.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Support Manager
Walmart Canada
05.2015 - 10.2017
- Improved team performance by devising successful training methods and programs.
- Maximized coverage during key hours by preparing effective schedules.
- Coached and trained new employees, offering positive feedback and helpful advice when completing tasks.
- Helped warehouse staff by unloading trucks and using heavy equipment to properly stock merchandise.
- Checked inventory levels and placed merchandise orders for restocking purposes.
Education
High School Diploma -
Woburn CI
Toronto, ON02.2019
Skills
- Creative Problem Solving
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Call Center Operations
- Work Prioritization
- Time Management
- Microsoft 365 Apps
- Computer Skills
- Team-Oriented and Cooperative
- Inter-Department Collaboration
- Proactive Self-Starter
- Training and Development
Accomplishments
- Recognized as BOTB in 2018, 2020 and 2022 for outstanding performance and team contributions.
Education
other
Certification
- Nationally licensed MFR, Scotia Securities Inc - 2019
- Cisco IT Essentials, 2019
Timeline
Senior Customer Care Consultant
Scotiabank
11.2017 - Current
Support Manager
Walmart Canada
05.2015 - 10.2017
High School Diploma -
Woburn CI