Nethra Pillai
Toronto,ON
Summary
Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Floor Supervisor
Brazen Head Irish Pub
Old Toronto, Ontario
04.2022 - Current
- Team Management: Led and trained staff, reduced turnover, and managed daily operations, including opening and closing the store.
- Operational Reporting: Prepared and submitted reports for business decisions, and collaborated with management on strategic planning.
- Customer Service: Enhanced guest satisfaction through attentive service and efficient order management; adeptly handled POS systems.
- Sales Growth: Increased revenue through upselling and demonstrated comprehensive menu knowledge.
Front Desk Manager
Resistance Fitness
Toronto, Ontario
08.2021 - 12.2021
- Front Desk Operations: Managed front desk functions, including client records and inquiries, while maintaining high standards of gym reputation and staff productivity.
- Customer Engagement: Built strong relationships with guests, contributing to increased loyalty and retention.
- Administrative Tasks: Efficiently handled phone, email, and in-person communications; ensured smooth operation of front desk activities.
Education
Post-Degree Certificate - Global Hospitality Operations Management
Seneca College of Applied Arts And Technology
North York, ON04-2022
Graduate Certificate - International Business Management
Northern College of Applied Arts And Technology
Toronto, ON04-2021
Skills
- Quality controls
- POS systems operations
- Stock management
- Team Leadership
- Operations Management
- Customer Satisfaction
- Team Supervision
- Task Delegation
- Safety Monitoring
- Employee Motivation
Certification
· Smart Serve: March 2022
· Food Safety Certificate: August 2021
· Google Analytics Certificate: July 2021
· Social Marketing Certificate: July 2021
· Hootsuite Platform Certificate: July 2021
References
References available upon request.
Timeline
Floor Supervisor
Brazen Head Irish Pub
04.2022 - Current
Front Desk Manager
Resistance Fitness
08.2021 - 12.2021
Post-Degree Certificate - Global Hospitality Operations Management
Seneca College of Applied Arts And Technology
Graduate Certificate - International Business Management
Northern College of Applied Arts And Technology
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