Nethra Pillai

Team Management and Leadership:

• Opened/closed the store, trained team members, and reduced turnover.
• Oversaw employee performance and maintained knowledge of consumer preferences.

Reporting and Decision-making:

• Submitted reports for business decision-making.
• Met with management to plan strategies for operational goals.

Organizational Skills:

• Prioritized work orders, maintained accurate accounting records.

Customer Service and Operations:

• Greeted and assisted customers, enhancing satisfaction.
• Managed POS terminals, orders, and table settings for efficient service.

Sales and Upselling:

• Increased profits by upselling higher-end products.
• Demonstrated enthusiasm and knowledge about the menu.

• Oversaw front desk operations with an eye for gym reputation, staff productivity and operational efficiency
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
• Managed front desk maintenance of client records and lab data
• Responded to telephone, email, and in-person inquiries regarding reservations, hotel information and guest concerns
• Answered phone systems to respond to inquiries and transfer calls to correct departments and personnel
• Created lasting relationships with guests that built loyalty and drove revenue.