Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nestor Santamaria

Auburn

Summary

Although I'm young, all of my job positions have been in hospitality and customer service. I have experience in every role in the front of the house, ranging from hosting to managing. I am a dedicated worker with strong bilingual communication skills, and a focus on customer satisfaction. I currently work at a family-owned restaurant, so I am well aware that excellence is the requirement to maintain positive relations with the community. I always provide my best in any work environment I'm put into, and I make sure communication is always used with my peers.

Overview

2
2
years of professional experience

Work History

Lead Expeditor/Food Runner

McGuire's Sports Bar & Grill
Auburn
12.2024 - Current
  • Tracked the progress of orders to ensure on-time delivery.
  • Managed and coordinated the expediting process for multiple projects.
  • Communicated with the kitchen to resolve any delays or complications.
  • Delivered food to guests in a timely manner while following safety protocols.

Server

Sunrise Cafe
Auburn
02.2024 - Current

  • Provided excellent customer service to ensure satisfaction.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.

Floor Supervisor/Server

Black Bear Diner
Auburn
06.2023 - 12.2024
  • Provided excellent customer service to ensure satisfaction.
  • Resolved customer complaints quickly and efficiently while maintaining high levels of customer satisfaction.
  • Increased customer loyalty through consistent and dependable service
  • Assisted in training new servers.

Busser

El Tapatio
Auburn
08.2023 - 02.2024
  • Maintained cleanliness of restaurant dining area throughout shift.
  • Provided quick and efficient clearing of tables between courses.
  • Bussed and reset tables in an orderly fashion.
  • Conducted regular checks on customer satisfaction levels during meal service.

Education

High School Diploma -

Placer High School
Auburn, CA
05-2023

Associate of Science - Computer Science

Sierra College
Rocklin, CA

Skills

  • Bilingual
  • Safety compliance
  • Hospitality and accommodation
  • Communication skills
  • Effective communication
  • Customer service

Timeline

Lead Expeditor/Food Runner

McGuire's Sports Bar & Grill
12.2024 - Current

Server

Sunrise Cafe
02.2024 - Current

Busser

El Tapatio
08.2023 - 02.2024

Floor Supervisor/Server

Black Bear Diner
06.2023 - 12.2024

High School Diploma -

Placer High School

Associate of Science - Computer Science

Sierra College
Nestor Santamaria