Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Nestor Salazar

Account Manager
North Hollywood

Summary

Dynamic Client Service Manager with a proven track record at Unified Protective Services, excelling in client relationship building and complaint resolution. Enhanced client satisfaction through tailored service plans and effective communication. Skilled in staff management, fostering team performance, and driving business growth while maintaining a strong focus on exceptional customer service.

Overview

12
12
years of professional experience
1
1
Language

Work History

Client Service Manager

Unified Protective Services
11.2024 - 05.2025
  • Developed customized service plans tailored to individual client needs, resulting in client satisfaction.
  • Enhanced client satisfaction by addressing concerns and providing timely solutions.
  • Coached team members on best practices for exceptional customer service, boosting overall performance levels.
  • Successfully resolved escalated client issues, restoring trust and safeguarding the company''s reputation.
  • Nurtured relationships with clients, fostering loyalty and business growth opportunities.
  • Supervised employees and assessed performances to determine training needs and improve company practices.
  • Conducted interviews to assess relevant knowledge, skills, experience and aptitudes for potential hires.
  • Managed interview scheduling, coordinated travel arrangements, and facilitated communication with candidates throughout the hiring process.
  • Conducted sales meetings and regular follow-ups with potential clients to maintain engagement and ensure timely conversions.

Sheriff Security Officer

Los Angeles County Sheriff's Department
09.2013 - 09.2024
  • Collaborated with other law enforcement agencies on joint task forces, increasing information sharing and case resolution efficiency.
  • Provided support for victims of crime through timely response, empathetic communication, and collaborative efforts with social service providers.
  • Patrolled in assigned district in patrol car for purpose of observing area for possible criminal activity.
  • Prepared, processed, and transmitted various reports.
  • Managed emergency situations effectively, protecting lives and property through swift decision-making and resource allocation.
  • Investigated crimes, interviewed witnesses, and victims and gathered physical evidence and preserves for court.
  • Led routine inspections of facilities to ensure proper maintenance, security measures were upheld.
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
  • Apprehended offenders and conducted interviews and interrogations.
  • Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.

Education

No Degree - 832P.C. Certification

STARS Center Sheriff's Academy
Whittier, California
05.2001 -

No Degree - Audio Engineering

Los Angeles Recording School
Los Angeles, California
05.2001 -

High School Diploma -

Ulysses S. Grant Highschool
Van Nuys, California
05.2001 -

Skills

Client relationship building

Account management

Exceptional communication

Customer relations

Client services

Complaint resolution

Staff management

Workforce management

Accomplishments

Saved a man's life November of 2023. Responded to a call at LA City College; man was not breathing, performed CPR and successfully resuscitated him.

Timeline

Client Service Manager

Unified Protective Services
11.2024 - 05.2025

Sheriff Security Officer

Los Angeles County Sheriff's Department
09.2013 - 09.2024

No Degree - 832P.C. Certification

STARS Center Sheriff's Academy
05.2001 -

No Degree - Audio Engineering

Los Angeles Recording School
05.2001 -

High School Diploma -

Ulysses S. Grant Highschool
05.2001 -

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Nestor SalazarAccount Manager