Nestor Lopez
El Cajon
Summary
Dynamic insurance professional with a proven track record at GEICO, excelling in claims estimate management and customer service. Adept at resolving complex issues and maximizing client satisfaction through effective communication and critical thinking. Recognized for identifying fraudulent claims, contributing to resource savings while maintaining compliance with industry standards.
Overview
15
15
years of professional experience
Work History
Insurance Adjuster
GEICO
11.2022 - Current
- Collaborated with other departments within the organization to enhance overall efficiency in processing claims and improving client satisfaction levels.
- Expedited claim resolution by coordinating with repair professionals to obtain accurate estimates for damages and repairs needed.
- Maximized customer satisfaction by resolving complex claim issues promptly and professionally.
- Maintained compliance with state regulations and industry standards throughout all aspects of the claims process.
- Saved company resources by identifying fraudulent claims through diligent examination of evidence.
Ride Operator
Sea World San Diego
06.2010 - 05.2013
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
Insurance Sales Agent
GEICO
05.2015 - 11.2022
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Sales Associate
Macys Department Store
10.2016 - 10.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Rental Sales Agent
Hertz Car Rental
03.2012 - 05.2015
- Maximized revenue by recommending appropriate rental products and upselling services to customers.
- Collaborated with team members to improve sales strategies and meet monthly targets.
- Navigated computer systems effectively to manage bookings, customer information, and record-keeping tasks.
- Coordinated vehicle availability with other departments to accommodate last-minute requests or reservation changes.
- Assisted in the maintenance of rental vehicles, ensuring they were clean and well-presented for each client use.
Education
No Degree - Physical Therapy
Grossmont College
El Cajon, CAHigh School Diploma -
Point Loma High School
Point Loma 06.2009
Skills
- Policy interpretation
- Damage assessment
- Active listening
- Team collaboration
- Automobile claims specialist
- Advanced oral and written communication skills
- Advanced computer skills
- Highly motivated
- Critical thinking
- Sales background
- Settlement negotiation
- Customer service
- Problem-solving
- Attention to detail
- Multitasking and organization
- Verbal and written communication
- Decision-making
- Conflict resolution
- Claims file documentation
- Repair services coordination
- Claims
Languages
Spanish
Native or Bilingual
Timeline
Insurance Adjuster
GEICO
11.2022 - Current
Sales Associate
Macys Department Store
10.2016 - 10.2018
Insurance Sales Agent
GEICO
05.2015 - 11.2022
Rental Sales Agent
Hertz Car Rental
03.2012 - 05.2015
Ride Operator
Sea World San Diego
06.2010 - 05.2013
No Degree - Physical Therapy
Grossmont College
High School Diploma -
Point Loma High School
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